Service Manager

Are you a motivated and proactive leader who’s passionate about helping to end homelessness and rebuild lives across Bournemouth, Christchurch and Poole?

We’re seeking someone with drive and vision to lead St Mungos BCP Rough Sleeping Service, a dedicated high‑performing team working to end rough sleeping across the boroughs.

The service works proactively to support people who are sleeping rough on the street with key health‑care benefits; and accommodation support and advice to meet their individual needs and to support individuals to move away from the streets for good.

In the role of Service Manager you will implement strategic approaches to service delivery, maximising resources and achieving positive outcomes for rough sleepers in the borough, ensuring the team’s performance is aligned with contractual and organisational KPIs.

• Working closely with local St Mungos services to tackle the prevention of homelessness, as well as key partner agencies including commissioners and health agencies, to deliver an effective joint approach to delivering outreach services in Bournemouth, Christchurch and Poole.
• Providing effective strategic leadership and management to BCPSOS within a fast and rapidly changing dynamic environment.
• Being responsible for data monitoring, analysis and report writing.

We are looking for someone with the drive, passion and commitment to lead a committed, diverse and multi‑skilled team to support rough sleepers off the streets. You should be able to demonstrate:

• Experience of working with vulnerable people and leading a service delivery team, including managing the provision of a safe operating environment in a relevant context.
• A flexible, creative and collaborative approach to working in partnership with others.
• Willingness to regularly monitor data compliance and analysis.
• Excellent planning and organisational skills with the ability to rapidly develop the appropriate strategies to meet the needs of the rough sleeping community.
• Negotiation skills and the ability to build positive working relationships with relevant partners.

We are working hard to create a diverse and fully inclusive culture where everyone feels valued, and we welcome applications from under‑represented groups, particularly Global Majority candidates.

To view the job description and guidance on completing your application form, please click on the document tab on the advert page on our website.

When you’re ready to apply, click the Apply Now Button to start your online application form.

Closing date: 10am on 6 November 2025

Interview and assessments on: w/c 17 November 2025

Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years we have been on the ground every day and every night supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.

We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued, and we welcome applications from under‑represented groups. We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and ensures everyone feels valued. When diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can ultimately achieve better outcomes for our clients.

Below are some of the key focus areas to improve both our candidate and colleague experience:

• A growing number of diversity networks including LGBTQ, Women’s Action, Lived Experience and Anti‑Racist networks.
• Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision‑making during the recruitment process.
• A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
• Mandatory Diversity & Inclusion training for all staff, unconscious bias training for managers and a range of other courses such as…