Customer and Trading Manager - Nightshift

Customer and Trading Manager – Night shift

Join to apply for the Customer and Trading Manager – Night shift role at Sainsbury’s.

Our management teams don’t just run stores—they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it’s product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. This is how we bring our purpose to life, one powerful action at a time.

• Leading a team overnight to deliver all replenishment activities across the store, prioritising deliveries, organising the warehouse and replenishing shelves.
• Running the store operation on your own overnight, responsible for the full shift and the safety and wellbeing of colleagues in store.
• Ensuring standards are brilliant by morning so we’re ready to serve our customers.
• Managing people: performance, capability, disciplinary matters and ensuring accurate scheduling and pay.

Night‑shift managers work full‑time hours over 4 nights, and receive a £4,500 premium on top of the base salary (nights typically run from 22:00 to 08:00).

• Comfortable with night‑shift working, adaptable to the physical and mental impact of these shift patterns, and committed to providing a safe and healthy environment for the team.
• Previous line‑management responsibilities in a fast‑paced, operational environment.
• Resilience to handle both the mental and physical demands of working nights.
• Provides brilliant customer service and coaches the team to do the same.
• Experience delivering and monitoring KPI’s or other performance indicators.
• Ability to manage disciplinary, performance or other employee relations issues.
• Leads operations independently in the absence of more senior management.
• Puts inclusivity at the heart of everything.

• Track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast‑paced, customer‑facing environment—motivating others, driving performance, and keeping operations running smoothly.
• Operational leadership skills: responsible for store operations in the absence of senior managers.
• Demonstrated success in meeting or exceeding KPIs—sales, availability, customer satisfaction, or colleague engagement.
• Managed employee relations issues, including performance and absence management.
• Desirable: experience working night shifts in a high‑volume environment, adapted to the physical and mental demands of overnight working, creating a safe, supportive atmosphere for the team.

Salary will depend on experience, store size, complexity and location. Additionally, we offer a range of benefits for our managers:

• Discount card—10% discount on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks (increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day).
• An annual bonus scheme based on our and your performance.
• Free food and hot drinks for colleagues in all stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension: we’ll match 4–7.5% of your pension contributions.
• Sainsbury’s share scheme—build up an investment at discounted rates.
• Wellbeing support—access to emotional support, counselling, legal and financial advice.
• Colleague networks—link with like‑minded people to fulfil your potential.
• Cycle to Work scheme—hire a new bike and cycling equipment while saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome. To support this commitment, colleagues may be entitled to a range of enhanced discretionary leave for families and support for carers. We provide resources to help colleagues understand and support their role and team effectively. Our internal networks seek to ensure true representation for everyone, helping us identify and remove barriers.

We offer a range of development opportunities—mentorship, training, and career progression pathways—to help colleagues grow and succeed. We celebrate diversity through initiatives and events, fostering a culture of inclusion and respect.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Mid‑Senior level

Full‑time

Finance and Sales

Retail