Finance and Debt Advisor

Finance Benefits & Debt Advisor

Salary
:£22,226.40 for 30 hours

Hours: Part Time 30 hours per week (to be discussed at interview)

Location: Covering Bournemouth and Poole – Due to the areas covered you must be able to travel for this role.

Rebuilding your life whilst on probation is one of the toughest challenges a person can face. Financial difficulties can often create additional barriers to moving forward. But with the right support, it’s possible.

We’re looking for a Finance Benefit and Debt Advisor — someone with a rare mix of practicality, compassion, organisation and flexibility. We understand that rehabilitation isn’t just about offering advice; it’s about pro‑actively supporting someone to break down their financial barriers enabling them to move forward.

This is a demanding role; you'll be working in a challenging environment with people who have complex needs and who can be reluctant to engage. But when you help someone break the cycle and you see them take real steps forward, it’s a great feeling.

Primarily based out of the probation offices, you’ll provide information, advice and support to individuals helping them regain control over their finances.

This is a busy role, you’ll support multiple individuals at once, ensuring each person gets the focused support they need, while keeping meticulous records of every interaction to measure progress and ensure effective interventions. You will be chasing responses from stakeholders, following up benefit applications and keeping across all aspects of money management for each person. It can be a juggling act but for those you are working with, this support is invaluable.

• Advice and Support
  :
  Covering budgeting, arranging payment plans, accessing and applying for benefits, support with opening bank accounts and supporting them to gain an understanding of their finances.
• Working with external agencies
  :
  Such as local councils and charities, housing providers, utility providers and probation to provide practical support and guidance.
• Administration
  :
  You will keep meticulous records of every interaction ensuring effective interventions at each appointment.
• Group & 121 Delivery
  :
  Delivering support in various settings, either through tailored support sessions or utilising set interventions and learning materials. Deliver workshops on financial literacy and money management alongside 121 interventions.

• Relationship Building
  :
  You’re able to connect with people at all levels, engaging with key stakeholders within Probation and building relationships with Service Users in a way that’s genuine and promotes trust.
• Compassionate, non‑judgemental approach
  :
  You will be supporting vulnerable people who may have complex needs, mental health challenges, or addiction.
• Organisation and time management
  :
  You can handle a busy caseload and stay on top of detailed records by effectively planning and managing your own diary.
• Safeguarding awareness
  :
  You are supporting complex individuals at a challenging time in their lives and will need to be able to identify any safeguarding risks. You will be fully supported following any challenging interventions.
• Flexibility
  :
  You’ll need to be comfortable with change and be able to think on your feet.

Whilst we welcome applications from those with lived experience, this role requires an enhanced DBScheck and HMPPS EL1 vetting
. As we wait for the necessary background checks to be completed, you’ll have plenty of opportunities to shadow your colleagues, ask questions, and learn the ropes.

Our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reduce reoffending, build stronger communities, and help people realise their potential.

At Ingeus, we’ve spent time listening to our employees to build our benefits package;

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• EAP Support programme available 24/7, including 6 free counselling sessions.
• Private medical insurance and life assurance
  .
• Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
• Eyecare…