Software Engineer III - ServiceNow

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Join the Corporate Technology team at JPMorgan Chase as a Software Engineer III, where you will have the opportunity to design and deliver trusted market‑leading technology products. In this position, you’ll collaborate across diverse technical domains and business functions, directly supporting the firm’s strategic objectives while advancing your own professional development.

As a Software Engineer III within the Firmwide Resiliency Office Technology group, you will be a vital member of an agile team focused on designing and delivering trusted market‑leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems.
• Creates secure and high‑quality production code and maintains algorithms that run synchronously with appropriate systems.
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development.
• Gathers, analyses, synthesises, and develops visualisations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems.
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture.
• Contributes to software engineering communities of practice and events that explore new and emerging technologies.
• Takes initiative in finding solutions to complex problems, utilising analytical & problem‑solving skills, and possessing adaptability to change.
• Adds to team culture of diversity, equity, inclusion, and respect.

• Formal training or certification on Service Now platform concepts and proficient applied experience
• Demonstrated expertise in at least two Service Now Modules
• Proficient in scripting languages (JavaScript, Glide scripting) and front‑end technologies (HTML, CSS, Angular).
• Has experience working on system integrations between Service Now and other applications using REST API.
• Strong analysis, problem‑solving, and decision‑making skills
• Can debug issues and find new ways of proactive monitoring to ensure platform stability.
• Ability to mentor junior developers, fostering a collaborative and innovative team environment.
• Strong communication skills should be able to clarify requirements with stakeholders and well as work collaboratively with the team.

• Service Now Business Continuity Management module experience
• Service portal experience
• Service Now Certifications

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Seniority level:
Not Applicable

Employment type:

Full‑time

Job function:
Engineering and Information Technology