Customer Service Administrator

Overview

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About Us Neighborly (yes, without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services. Landing in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives.

Gaining a strong reputation for investment and franchisee development, consistently growing year-on-year.

Job Title Customer Service Administrator

Job Type Permanent

LOCATION Brackley, Northamptonshire

Type Office-Based

Hours 40 hours per week

Brands Pimlico Plumbers;
Drain Doctor;
Bright & Beautiful;
Countrywide Grounds Maintenance;
Dream Doors;
Greensleeves Lawn Care

Greensleeves Lawn Care Greensleeves are one of the UK’s largest lawn treatment providers delivering high quality, affordable lawn care services to gardens across the UK. We specialise in all aspects of lawn care to create lush, green, healthy lawns.

Brand Leader

Working in a small team, based in our head office, your primary responsibility will be to assist with the smooth running of the day-to-day requirements in the Customer Service department. Utilising your customer service skills to ensure that customers, franchisees and lawn managers have a positive experience when they contact us, ensuring a premium service. Ensure that Company process is followed correctly and maintaining high levels of communication with the administrative team and working collaboratively with all stakeholders.

This is a varied, fast-paced role, where working together to ensure targets are met is a core part of the role.

• Monitor and support a network of corporate branches.
• Provide daily telephone support to Lawn Managers.
• Liaise with suppliers/franchisees/customers both written and verbally.
• Provide appropriate support to the franchise network as required.
• Handle process and track incoming orders alongside suppliers and franchisees as required.
• Deal with existing customers and direct their calls appropriately.
• Take, record, and distribute accurately new enquiries via telephone and email.
• Reschedule missed work.
• Maximise sales opportunities by regular customer communication, both written and verbal.
• Minimise overdue and outstanding invoices.
• Report progress of corporate branches.
• Any other reasonable duty that falls within your capabilities.

This role profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role.

Experience:

• Proven track record of customer service
• IT literate (Microsoft Office)

Skills / Knowledge:

• Customer focused approach with a professional and friendly telephone manner
• Good attention to detail
• Ability to work on own initiative and as part of a dedicated team

• Open & Clear Communication
• Adaptable & Willing to Learn
• Resilient
• Team Player
• Customer Focused
• Organised
• Self-Motivated & Hardworking

Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Brand GRS UK Greensleeves Garden Care