Administration Apprentice

The Administration Apprentice will play a key role in supporting the smooth running of the Trust's reception area at London House, Bracknell. Working
30 hours per weekon an18-month fixed-term contract, the post holder will provide efficient clerical and administrative support to the Executive Office team, including switchboard cover, greeting visitors, and handling general office tasks.

Responsibilities include preparing documents, managing mail and deliveries,maintaining records, and supporting reception staff with daily operations. The apprentice will develop skills and knowledge throughon-the-jobandformal training, attend regular meetings with their line manager and assessor, and contribute to team meetings.

The role requires excellent communication, organisational skills, confidentiality, and the ability to work both independently and as part of a team. Flexibility, a positive attitude, and a commitment to the Trust's values--caring, committed, and working together--are essential. The apprentice will also be expected to upholdhigh standards of customer care, data protection, health and safety, and equality in all aspects of their work.

Provide general administrative and clerical support to ensure the efficient running of the service, including preparing documents, handling printing, photocopying, binding, scanning, and distributing materials.

Support the reception team with standard admin tasks,maintain up-to-date manuals and booking records, and act as a point of contact for external venue bookings.

Undertake ad-hoc duties andassistwith projects as required by the Executive Office team.

To work closely with and follow specific requests from the Head Receptionist and Business Administrator.

Provide a professional and welcoming reception service by answering calls, greeting visitors, managing the signing-in process, and ensuring high standards of customer care.

Handle communication and queries efficiently--whether in person, by phone, or in writing--including transferring calls, taking messages, andassistingwith meeting room and IT issues.

Manage all aspects of mail and deliveries, including organising outgoing and incoming mail, booking couriers, and logging deliveries.

Ensure reception and kitchen areas are tidy and well-stocked

Maintain continuous reception desk coverage,participate in thereceptionrota,and,provide cover during staff absences as needed.

Maintain confidentiality, flexibility, and a supportive attitude while actively contributing to team meetings and supervision.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

The must have's for this role:

Excellent verbal,telephone and written communication skills

A basic knowledge of administration and/or office procedures

Provengood working knowledge of Microsoft packages

Ability to work within a team but able to work alone when required

Demonstrable customer care experience and/or Reception experience is desirable

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We're committed to equal opportunities and welcome applications from all sections of the community.

Our commitment to inclusion is reflected in our accreditations:
Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award.

Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to contact us directly via email:

Louise Arnold,louise.arnold.ukor Michelle…