Transformation Manager

Contract Type

Permanent

Salary Package : £, - £, plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year

Hours : am – pm Monday – Friday Interview Process :

-stage process

Why SCC?

• An inclusive workplace
• Excellent package : solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose : As the Renewals Transformation Manager, you will lead the design, execution, and evolution of a best-in-class renewals business across all relevant Business Units, with an immediate focus on Software and Enterprise. The purpose of this role is to design and deliver a data-driven renewals function that delivers measurable commercial impact—maximizing customer retention, profitability (upsell / x-sell) and process efficiency.

This role will be responsible for aligning cross-functional teams, defining scalable processes and championing automation initiatives that elevate the customer experience and internal execution. Through strategic vendor partnerships, close engagement with our product / service teams and change management across our Sales organisation, SCC are looking to shape a culture where renewals are not just reactive—but a proactive growth engine.

This is a highly visible role, offering the opportunity to influence business-critical operations in a £bn VAR organisation and to embed lasting transformation at the heart of our commercial lifecycle

• Own and drive the overall renewals strategy and transformation roadmap, ensuring alignment with business growth objectives and influencing culture change for the adoption of renewal best practices
• Build a business benefit statement and report ongoing measurable business benefits from the transformation programme
• Lead transformation initiatives, embedding best practices, refining internal operational models (people and process) and delivering continuous improvement
• Understand the short-term wins, with the longer-term strategy, aligning to business goals
• Be accountable for training and enablement strategies for Sales and Operational teams

• Lead cross-functional engagement, working closely with commercial, sales, finance, and vendor teams to optimise renewals outcomes
• Develop scalable processes that enhance renewals efficiency, drive retention, and improve profitability, with an immediate focus on our Software and Enterprise businesses

• Analyse revenue and margin performance, identifying opportunities for improvement and ensuring commercial viability, supported by a Business Analyst, specifically from Renewals process improvements
• Champion churn analytics and integrate NPS scores or insights into the workflow, embedding “Voice of the Customer” feedback into revised processes

• Champion technology and automation, leveraging insights and data-driven approaches to optimise renewals management
• Define the target tech stack and influence future tooling decisions
• Be a stakeholder for the CPQ project, ensuring alignment with Renewal requirements and engagement with other stakeholders across the business (Sales Operations, Quoting Operations and Order operations)

• Extensive experience in Renewals Management within a VAR or Software technology-focused business
• Strong background in strategy development and operational transformation
• Proven ability to manage revenue and margin performance, driving profitability and retention
• Excellent stakeholder engagement skills, capable of fostering collaboration across diverse teams
• Analytical mindset with data-driven decision-making capabilities
• Experience in change management, process optimisation, and automation within renewals
• Strong knowledge of key vendors and ideally licensing / renewals frameworks About You