Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Bracknel

Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Bracknell Branch

Join to apply for the Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Bracknell Branch role at Santander UK

We’re looking for a Customer Experience Advisor based out of Bracknell Branch working 35 hours per week on a rota’d basis Monday to Saturday, between 8am & 6pm.

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

Life in a branch can be busy, varied and challenging, so we’re a close‑knit team.

We’re shaping the way we work through innovation, technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day‑to‑day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

We value every individual’s unique strengths and encourage a flexible, can‑do approach to work. The following requirements represent the knowledge, skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven ability to deliver outstanding customer service either from a face‑to‑face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above‑and‑beyond for customers (Preferred)
• Effective team working skills with a flexible, can‑do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

• Starting salary of £24,961 plus a £500 annual cash allowance to spend on our range of benefits
• 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years of service; option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
• We put 8% of salary into your pension; if you contribute, we’ll pay up to 12.5% and offer cash options
• Protection for you and your family: company‑funded death‑in‑service benefit, income protection insurance and optional discounted life assurance and critical illness cover
• Share plans to share in Santander’s success
• Employee product discounts (Edge Current Accounts, Credit Cards, etc.)
• Competitive rewards that reflect the real impact you make and the value you bring
• Wellbeing support across physical, mental, social and financial pillars (apps, discounted gym, online classes, healthcare, mental health support)
• Support for life stages: enhanced family leave, childcare options and tailored wellbeing assistance
• Opportunities to give back through volunteering
• Global growth opportunities to shape your career and learn new skills

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone—regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to an accessible, fair and welcoming recruitment experience.

• Every individual must have the right to work in the UK to commence employment. If you do require a working visa/permit, this will not influence our decision on whether to progress your application. However, if you do not have a right to work or your visa is unsuccessful, Santander will not proceed and will withdraw any conditional offer.

We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees required for visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.

If this sounds like a role you are interested in, please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. You can contact us at .