Modern Workplace Engineer

IT Support Engineer - Modern Workplace Specialist

Location:

Berkshire (with occasional travel between sites)

Salary:
Negotiable depending on experience + benefits

Company:
Leading Financial Services Organisation

Our client, a well‑established financial services organisation, is seeking an experienced IT Support Engineer with strong expertise in Microsoft's Modern Workplace technologies to join their dynamic IT team in Berkshire. This is a hands‑on technical role requiring proven experience across the full Microsoft cloud ecosystem. You'll be responsible for day‑to‑day IT support while also working on strategic Modern Workplace projects that keep our organisation secure, efficient, and productive.

• Manage and troubleshoot Azure Virtual Desktop (AVD) sessions and environments
• Administer our Microsoft 365 ecosystem including SharePoint, Teams, and One Drive
• Configure and support devices using Autopilot and Microsoft Intune
• Implement and manage security policies through Microsoft Defender and Privileged Identity Management (PIM)
• Maintain and troubleshoot Entra  (Azure AD) including user management, conditional access, and identity protection
• Work with our Cloud Service Provider to ensure platform security and performance
• Proactively monitor Modern Workplace performance and recommend improvements

• Manage the ITSM ticket queue for incidents, requests, and changes
• Support user onboarding and off‑boarding processes
• Provide break‑fix support across multiple office locations
• Set up devices with Apple Business Manager, Intune, and Autopilot
• Maintain communications rooms and manage IT asset disposal
• Support IT audits and maintain ISO 27001 and Cyber Essentials certifications
• Contribute to local IT projects and initiatives

• Proven hands‑on experience with Azure Virtual Desktop (AVD) – deployment, management, and troubleshooting
• Strong working knowledge of Microsoft Azure services and administration
• Demonstrated experience with Autopilot device deployment and configuration
• Practical experience implementing and managing Microsoft Intune for device management
  
  Working knowledge of Microsoft Defender for endpoint security
• Experience with Entra  (Azure Active Directory) including user/group management, conditional access, and authentication
• Understanding of Privileged Identity Management (PIM) and its role in security
• Solid experience administering Microsoft 365 including SharePoint, Teams, and One Drive

• Partnership – relationships define us and support common goals
• Respect – we trust each other and embrace diversity
• Accountability – we take ownership and encourage learning
• Integrity – open and honest in all dealings
• Service – we exceed customer and partner expectations
• Excellence – best‑in‑class practices and professionalism

You’ll be joining a supportive team where your technical expertise will be valued and where you’ll have the opportunity to develop your skills in a modern, cloud‑first IT environment.