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IT Support Engineer
Job Description & How to Apply Below
Our client is looking for an IT Support Engineer with proven experience in end-user support and small project delivery within an agile environment. This is a hands‑on role focused on Microsoft Modern Workplace technologies, supporting users while contributing to local and wider IT projects.
The successful candidate will be confident working across multiple technologies, managing competing priorities, and delivering high‑quality IT support in a secure, well‑documented manner.
The hours are 9am - 5.30pm
Salary £30k - £35k DOE
Key Responsibilities- IT Support & Operations
- Actively manage and resolve issues and requests through the ITSM ticketing system
- Provide end‑user support, troubleshooting hardware, software, and access issues
- Assist with joiners, movers, and leavers
- Support local break/fix issues in the Bracknell office (primary) with occasional support in Basingstoke
- Set up laptops using Autopilot and mobile phones via Apple for Business and Intune
- Maintain comms rooms and manage IT asset disposal
- Assist the wider IT team with local and small‑scale IT projects
- Security, Compliance & Best Practice
- Assist with IT audits and maintenance of ISO 27001 and Cyber Essentials certifications
- Follow ITSM methodology, ensuring issues are tracked, documented, and resolved efficiently
- Adhere to IT security best practices and change ...
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