CRM Support & Solutions Analyst

CRM Support & Systems Analyst
Bracknell (Hybrid - 1 day per week in office)
£38,000 per annum

We're working with a UK-based not-for-profit organisation to recruit a CRM Support & Systems Analyst to join their Digital, Data & Technology team.

This role focuses on supporting and improving the organisation's CRM and core systems, ensuring smooth day-to-day operation, high data quality, and effective system use across the business.

Key responsibilities include:

• Providing technical CRM/application support and managing incidents and service requests
• Troubleshooting system and data issues and working with internal teams and third-party suppliers to resolve them
• Supporting system and process improvements through business analysis and change delivery
• Maintaining data quality and supporting system administration activities
• Creating user training materials and delivering system training sessions

About you:

• Experience in a CRM or application support role (Microsoft Dynamics CRM experience desirable)
• Good understanding of service management principles and data structures
• Strong problem-solving skills and attention to detail
• Confident communicator, comfortable working with non-technical stakeholders
• Proactive, collaborative, and motivated by working in a purpose-driven organisation

If this seems like a good fit for you, please apply with an up to date CV for consideration.