Homeowner Services Officer

Weredelighted to be recruiting for a Homeowner Services Officerto join our exciting Specialist Residential Services team based in our Bracknell office.

Your main purpose will be to manage a portfolio of leasehold freehold and shared ownership properties taking full responsibility for leasehold management and providing specialist advice to our customers both internally and externally.

You will confidently lead on the scrutinising and management of service charge enquiries investigating and remedying lease breaches handling lease extension claims alongside our legal teams and acting as a point of contact for other lease specific enquiries and processes.

Youll be able to demonstrate knowledge and experience in both leasehold and shared ownership products together with an understanding of the legislation effecting these customers (in particular the Common hold and Leasehold Reform Act 2002 Landlord and Tenant Act and Building Safety Act 2022).

Youll have demonstrable knowledge and experience of applying Leasehold law relating to assignments consents enfranchisement lease extensions breach of covenants and service charges.

Youll need to be able to deal with difficult sensitive and challenging behaviour and situations in a calm and professional manner whilst using your initiative to problem solve.

For more information please take a look at the job description below.

Abri is a large housing provider who own and manage more than 58000 homes and various community assets serving around 113000 customers across the South of England.

We believe everyone has the right toa good qualitysafewarmand sustainable home in a community where theycanbelonggrowand does that look like in real terms

We reinvesting 689mover the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We redelivering 10000 homes by 2030 ensuring affordable housing isbuiltwhereitsneeded most
• We reinvesting in our communities to address local issues and create opportunities for everyone

As we growwerere-establishing our strong local presence toprovideareally good service. Abri has adopted a regional approach to service delivery withouroperating areas split into three each withtheir local governance our colleagues aremore visibleaccountableand better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategicobjectivescan be found at .

Benefit 4

Benefit 5

Benefit 6

28 days holiday the opportunity to buy and sell holiday

Generous pension scheme with contributions up to 10%

Money off tons of high street and online retailers

Life assurance of 5x your annual salary

Generous parental and family leave

Health and wellbeing packages

Electric car scheme

Personal development opportunities

Colleague recognition scheme

Flexible working

Free eye tests

Cycle to Work scheme

Weve all got different backgrounds strengths and experiences. But we share the same values. Its these shared values that bring us together as one team.

Our colleagues embrace these every day. Be the difference to our customers and colleagues always curious and look for better solutions achieve together by working in partnership with others own it openly through working with others in an open and honest way and finally embrace possibility and see changes and challenges as welcomed opportunities.

We also expect our colleagues to share Abris commitment to safeguarding and promoting the welfare of children young people and adults.

If you share our values and want to make a real difference in the world youre on to a winner and wed love to hear from you!

Were committed to promoting an inclusive culture. We welcome and respect the individual differences life experiences and knowledge that all our colleagues bring into the workplace and we value their contribution to our amazing company. Everyone is different everyone is unique.

Flexible working

We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can provided the needs of both Abri and…