Tenancy Manager

Job Title: Tenancy Manager

Location: Bracknell

Brand: Chancellors

Salary: OTE: up to £28,000.00 per annum

Hours: Monday to Friday 9am to 5:30pm (Opportunity for Hybrid working)

Chancellors is one of the UK’s leading estate and lettings agencies, with a proud history dating back to 1807. With over 40 interconnected branches across Southern England and Mid Wales, we have built our reputation on expert local knowledge, exceptional service, and an unwavering commitment to our customers.

For generations, we’ve helped people buy, sell, let, and rent property with confidence. Our strong presence across Berkshire, Buckinghamshire, Oxfordshire, Hampshire, Surrey, London, Herefordshire, Wiltshire, and Mid Wales ensures we understand the communities we serve and the property markets that shape them. Chancellors is proud to be part of LRG, one of the UK’s largest and most forward-thinking property services groups.

Backed by the scale and strength of LRG, we continue to focus on what we do best: delivering expert, local service with a personal touch.

Reporting to the Head of Tenancy Management, LRG are seeking a Tenancy Manager to join a dedicated and dynamic new team based in Bracknell
. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our non-managed landlords, assisting them with inquiries, booking check out and compliance appointments, assisting with the end of tenancy deposit administration, and ensuring a smooth process throughout the tenancy from beginning to end.

• You’ll be expected to provide excellent levels of both telephone and written communication.
• Ensure the non-managed check out process is followed and communication is sent out within company process via the Depositary site.
• Work to ensure that all mandatory compliance/legislation is in place where landlords have requested we organise this, if this has not occurred to ensure the company process has been followed.
• Book check out appointments, and communicate the end of tenancy process with non-managed landlords and tenants.
• Place calls to all non-managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frame.
• Deal with non-managed deposits that are part of the No Deposit Scheme.
• Work with the team leaders, head of centres and branch network to understand the reason for any lost units.
• Maintain high levels of communication to internal and external customers.
• Act as a consistent contact point for our non-managed clients.

• Excellent communication, written and verbal.
• Professional telephone manner.
• Organisational skills, time management and attention to detail.

• Proven track record for career growth and advancement within the company.
• Market leading training and ongoing professional development.
• Supportive and collaborative team environment.

• Employee Assistance Programme, including:
  • 24/7 virtual GP access.
  • Mental health support and first aiders.
• Retail and lifestyle discounts.
• Performance-based rewards and incentives.
• Generous holiday allowance, increasing with length of service (plus bank holidays).
• Enhanced parental leave and company fertility policies.
• Structured onboarding and continuous support.

Chancellors as part of LRG is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.