Quality Manager

Base pay range

Hours: 37.5
Salary: £33,000-£39,000 (Salary based on experience)

Working within the Quality Team:

• Complete regular service reviews across the company to ensure high standards are met and identify areas for improvement.
• There will be occasions when overnight stays are required to complete service review visits across all services.
• Keep up to date with regulatory and legislative changes relevant to inspection of services.
• Produce reports, keep spreadsheets and summaries up to date for quality reports.
• Support the Quality team with the development of quality‑related work and projects.
• Assist in organising and attending events the Quality Team may be involved in.
• Attend regular quality meetings, complete minutes and ensure actions are completed timely.
• Provide relevant information to the Director of Quality & Deputy Director of Quality to assist with the production of the Quality Bulletin and regular memos.
• Assist the quality team with the work around external quality programmes.
• Attend manager meetings to provide information on quality improvement and share with the staff team.
• Complete reviews of internal policies, procedures and guidance to share company‑wide.
• Support the development and running of the Quality Assurance programme.

• Complete allocated service review visits using the agreed format across all services to ensure compliance with regulatory requirements and company policy.
• Support services to improve the quality of care by carrying out thorough service review visits and identifying actions required to guide managers.
• Provide verbal feedback to the management team within the homes following the completion of the review visit.
• Provide clear reports and feedback to relevant people, including the Registered Manager, Quality and Operations Teams.
• Summarise the results of review visits into an agreed format for the Director of Quality and identify themes across the company.
• Analyse the results of these service review visits within the Quality Team.
• Ensure managers have sufficient evidence around the actions set from the service review visits.
• Assist with the review and development of the service review format and process.
• Speak to relatives, staff teams and professionals linked to services to obtain feedback for review visits and other surveys.

• Assist during regular CQC action plan review visits completed within homes that have received a rating of RI or below from CQC inspections.
• Ensure a CQC action plan is in place highlighting areas of concern from previous CQC inspections.
• Visit homes regularly to review progress made on the CQC action plan and highlight positive progress and repeat concerns.
• Provide feedback after visits to the Registered Manager and to members of the Operations & Quality Team.

• Support services following internal or external monitoring and inspection to make improvements and provide feedback and evidence as required by the regulator and other stakeholders.
• Assist with improvement plans and direct support to services when required.
• Provide support to services around action plans and review the completion of actions where required.
• Provide support and guidance to services after service review visits on how to complete actions.

• Review CQC & CIW reports on our services and identify themes and ways to improve quality of care.
• Assist with follow‑up investigations where required.
• Update the CQC & CIW Inspection Report database following the draft and final report to keep the summary up to date.
• Ensure up to date ratings posters are shared with home managers.

• Provide training around quality to staff within the organisation.
• Review quality training presentations and packages regularly to ensure they provide up‑to‑date information for learners.
• Provide training and induction for the expert quality auditors.

• Honesty and trustworthiness.
• Good character.
• Clear DBS.
• Clarity of thought.
• Disciplined and professional approach to work.
• Non‑discriminatory and non‑judgemental practice.

• Enhanced holiday entitlement & birthday off after 1 year.
• Annual car allowance and fuel card for the…