Homeowner Services Officer

Homeowner Services Officer

Location: Bracknell
Salary: £36,980 per annum plus fantastic benefits
Contract: Permanent, full-time Monday to Friday

Our client, a leading housing provider, is seeking an experienced Homeowner Services Officer to join their Operations Directorate. This is a key position managing a designated geographical area and ensuring that all services delivered to leasehold and shared‑ownership customers are responsive, professional, and customer‑focused.

You will provide a comprehensive management service across the leasehold and shared‑ownership portfolio, taking ownership of complex cases and delivering expert advice on all aspects of leasehold management.

• Manage a wide portfolio, taking full responsibility for all aspects of leasehold management.
• Provide specialist advice on lease covenants, subletting, alterations, and lease variations.
• Offer expert guidance on lease clauses, covenants, demised areas, and leaseholder rights and responsibilities.
• Support the Leasehold Admin Officer with consents and take appropriate enforcement action for breaches of lease covenants, including court action for forfeiture when necessary.
• Support Section 20 and QLTA consultations and manage responses.
• Optimise income by setting and scrutinising service charges, recovering arrears, and managing major work recharges.
• Represent our client at the First‑Tier Tribunal to defend leasehold challenges or present cases for determination.
• Audit repair, management fee, and service charge costs in collaboration with the Finance Service Charge team.
• Work closely with residents' associations on estate improvements, account queries, and planned maintenance programmes.
• Investigate subletting fraud in line with procedures and ensure all appropriate actions are taken.
• Resolve complaints and enquiries promptly and effectively.

• Proven knowledge and experience in leasehold management for leasehold and shared‑ownership customers.
• CIH or RPM qualification (or willingness to work toward one).
• Strong understanding of the Common hold and Leasehold Reform Act 2002 and the Landlord and Tenant Act, and their application to residential leaseholders.
• Hands‑on experience applying leasehold law in assignments, consents, enfranchisement, lease extensions, breach of covenants, and service charges.
• Ability to analyse and interpret lease covenants and apply health & safety legislation relevant to neighbourhood management.
• Skilled in handling difficult, sensitive, and challenging situations with professionalism and tact.

This is an opportunity to work with a respected housing organisation that values expertise, professionalism, and customer care. You'll be part of a supportive team and have the chance to make a direct impact on the lives of homeowners and shared‑ownership residents.

If you have the skills, experience, and drive to excel in this role, we'd love to hear from you on 02392 455422 or email your CV to molly.m