Refurbishment Administrator

Job Title: Refurbishment Administrator

Location: Bracknell

Brand: Chancellors

Salary: up to £25,000 OTE

Chancellors is one of the UK’s leading estate and lettings agencies, with a proud history dating back to 1807. With over 40 interconnected branches across Southern England and Mid Wales, we have built our reputation on expert local knowledge, exceptional service, and an unwavering commitment to our customers.

For generations, we’ve helped people buy, sell, let, and rent property with confidence. Our strong presence across Berkshire, Buckinghamshire, Oxfordshire, Hampshire, Surrey, London, Herefordshire, Wiltshire, and Mid Wales ensures we understand the communities we serve and the property markets that shape them. Chancellors is proud to be part of LRG, one of the UK’s largest and most forward‑thinking property services groups.

Backed by the scale and strength of LRG, we continue to focus on what we do best: delivering expert, local service with a personal touch.

Duties will include:

• Provide office administration to ensure that daily/weekly tasks are completed and resource and service are maintained.
• Meet and exceed both office and individual service standards
• Deal with standard enquiries for all refurbishment referrals ensuring they are passed onto contractorsor PODs within agreed time frames
• Communicate with Branches, Contractors, PODs and clients to ensure the effective use of the referralsystem and maximisation of the business generated from referrals made to contractors
• Maintain the contractor supplier list in all areas efficiently and in a timely manner. Refer complex,difficult queries to manager or relevant expert.
• Ensure contractors reporting of works is within service standard
• Ensure timely and accurate administration invoices are sent to contractor’s quarterly

• On a daily basis clear the refurbishment NG grid for all internal referrals
• On a daily basis working from the refurbishment grid and inbox ensuring all queries are dealt with andactioned
• Answering all calls from contractors/branches/Clients and dealing with appropriately.
• Ensure that all queries are dealt with promptly and effectively and action is always taken in line with agreed service standards
• Review each Refurbishment referral and ensure they are accurately sent to
• Contractor, POD or refusedin accordance with the company service offering.
• Ensure leads are only sent to contractors once signed Lettings TOB are in place with the client orspecific refurbishment terms have been sent to them via NG/email.
• Track all refurbishment referrals until completion ensuring system is kept up to date
• Maintain and use office systems effectively
• Contractor management including sending out paperwork to new leads, chasing up insurance policies and unpaid invoices.
• Auditing contractors for bad service and escalating issues to Manager.
• Removal of contractors for repeated bad service or non-payment of quarterly administration charge
• Quarterly admin charges to be sent out followed up until payment received.
• Managing the emergency contractor list to ensure cover in place at all times
• Dealing with all contractor account queries including copy remittances, checking of account statement sand ensuring any overdue invoices are paid or credited as appropriate.
• Proactively reviewing the tell-us-more contractor surveys that are received, dealing with the feedbackas directed
• Provide additional administration support to other teams within the Property Management division as required
• Follow the procedures and process maps for their areas of activities ensuring that all key time scalesare met

• Ensure that all relevant people are kept informed and up to date with progress.
• Manages expectationand ensure you follow up all queries.
• Advise the branch promptly of any issues that arise and keep them up to date with all relevant issues
• Upsell relevant company services identified as needed by the client through communications with them
• Takes appropriate action to ensure any potential complaints are escalated to the correct person

• Willing to learn and quick at picking up new tasks
• Quick…