Administrative Assistant

Position Summary:

This is an administrative support position involving a variety of duties that may vary in subject matter depending on assignment. This position supports shelters and counseling programs.

Essential Duties/Responsibilities:

Performs data entry in several funder and agency platforms.

Responds to incoming telephone calls for all programs and relays messages to appropriate individuals.

Provides callers with programmatic information, performs screenings for Counseling,schedules and confirms client appointments.

Greets visitors, ascertains nature of business, and directs visitors as appropriate.

Greets clients, provides necessary paperwork to complete and assists as necessary.

Performs follow-up calls as needed on a 30- and 60-day basis.

Assist in report document preparation on a monthly or as needed basis.

Places office supply orders for both programs as necessary and completes all necessary purchase orders.

Travel between program sites and community locations as necessary.

Attends monthly staff meetings for both programs, as well as records and transcribes meeting minutes when necessary.

Conduct themselves in a manner supporting of a healthy culture within the agency.

Other job responsibilities as required.

Skills, Abilities and Other Requirements:

Must demonstrate awareness and acceptance of cultural differences of clients, staff, and community contacts.

Must have the ability to develop and maintain effective working relationships with individuals from a variety of cultural and ethnic backgrounds, including clients, staff, professional and community persons.

Must demonstrate awareness and acceptance of clients related to sexual orientation and gender identity issues.

Must possess excellent organizational skills, well developed verbal and written communication skills, and the ability to effectively deal with complex issues.

Must maintain a high degree of professionalism and reliability within areas of responsibility.

Should possess characteristics that show sound judgment in fulfilling position duties and responsibilities as well as a cooperative attitude in working relationships with senior members of management.

Must have valid Florida Driver’s License and auto insurance for personal vehicle and a clean driving history.

Education and Experience:

High School Diploma or equivalent (GED).2 years’ experience working in administrative support or clerical support role preferred.

Proficient in Microsoft Office and able to navigate within online databases effectively.

Physical Requirements:

The ability to lift 25 pounds occasionally.

Frequent sitting, standing and/or walking.

Frequent use of hands and fingers

The ability to hear and respond quickly to sounds.

Close, distance and peripheral vision

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.