Customer Experience Intern
Job in
Bradenton, Manatee County, Florida, 34205, USA
Listing for:
Centro Escolar University
Apprenticeship/Internship
position
Listed on 2026-11-04
Job specializations:
-
Business
Business Administration, Office Administrator/ Coordinator, Business Analyst
Job Description & How to Apply Below
Your Role
Here’s what you will be doing:
- Support planning, coordination, and execution of cross-functional customer experience initiatives.
- Assist with project management activities including maintaining timelines, tracking action items, coordinating meetings, and following up with stakeholders.
- Take ownership of smaller projects and improvement initiatives, coordinating with stakeholders to drive deliverables to completion.
- Support customer journey design workshops by coordinating sessions, capturing ideas, and translating outcomes into actionable steps.
- Review feedback from student-athletes, campers, and parents to identify themes and opportunities for improvement, translating insights into recommendations.
- Assist in reviewing existing processes to identify inefficiencies and recommend improvements for consistency and effectiveness.
- Develop and maintain project plans, process documentation, customer journey maps, presentations, and other resources supporting operational alignment.
- Coordinate onboarding and customer-facing video content by organizing content needs, collaborating with stakeholders, and tracking timelines.
- Support planning and execution of campus initiatives, events, and programs enhancing the overall customer experience.
- Adhere to company policies, procedures, and business ethics codes.
- Perform other duties as assigned.
The company is looking for:
- Coursework or strong interest in Business Administration, Sports Management, Hospitality, Operations, Project Management, or related field, or equivalent experience.
- Strong organizational and time management skills with ability to balance multiple priorities.
- Excellent written and verbal communication skills with strong attention to detail.
- Ability to collaborate across departments while independently managing tasks and smaller projects.
- Proactive, resourceful, and willing to take initiative to support team goals.
- Strong critical thinking, problem-solving, and analytical skills, including identifying trends and translating data into actionable insights.
- Proficiency in Microsoft Office applications including Excel, PowerPoint, and Word.
- Adaptability and willingness to learn in a fast-paced, collaborative environment.
- Interest in customer experience, sports, education, or hospitality.
- Comprehensive Medical, Dental, and Vision coverage.
- Flexible Spending Account and Health Savings Account options.
- 401k plan with employer match.
- Short Term and Long Term Disability insurance.
- Group and Supplemental Life & AD&D insurance.
- Gym Discount Program.
- Pet Insurance.
- Wellbeing Program.
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