Skilled Trades Dispatcher

Location: In-Office | On-Site Position

Compensation: $20.00–$25.00 per hour

Employment Type: Full-Time

Keep Our Technicians Moving and Our Customers Smiling!

At Service Minds, great customer service starts with a team that knows how to communicate, stay organized, and keep things moving!

We are looking for an experienced, detail-oriented Dispatcher who thrives in a fast-paced environment and knows how to make things happen. In this role, you will play a critical part in our daily operations, coordinating service calls, supporting our field technicians, and making sure our customers receive the timely, professional service they deserve.

If you enjoy problem-solving, juggling multiple priorities, and being part of a team where every day brings something different, we want to hear from you!

Service Minds is one of the leading home service organizations supporting three nationally recognized brands:
Mister Sparky Electric, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning.

Our mission is simple:
Change Lives Through the Skilled Trades.

We believe our success starts with our people. From our technicians in the field to our teams behind the scenes, everyone plays an important role in delivering exceptional service and creating a positive customer experience.

We are committed to building a workplace where employees feel supported, have opportunities to grow, and take pride in the work they do.

As a Dispatcher, you will be responsible for keeping our daily service operations running efficiently while providing exceptional support to customers and technicians.

• Coordinate Daily Service Calls: Schedule, assign, and dispatch service technicians based on availability, location, customer needs, and job priority.
• Optimize Technician Schedules: Monitor daily schedules, adjust assignments as needed, and help minimize downtime and unnecessary travel between service calls.
• Support Our Field Teams: Maintain clear and consistent communication with technicians throughout the day, providing updates, addressing scheduling challenges, and helping resolve issues.
• Deliver Excellent Customer Service: Communicate professionally with customers regarding appointment updates, technician arrival times, scheduling changes, and service-related questions.
• Manage Last-Minute Changes: Respond quickly to cancellations, emergency calls, delays, and unexpected scheduling challenges while keeping operations organized.
• Maintain Accurate Records: Update dispatch systems with service details, technician availability, job statuses, and other important information.
• Partner With Branch Leadership: Work closely with managers, customer service representatives, and field teams to support operational efficiency and customer satisfaction.
• Keep the Day Moving: Proactively identify scheduling gaps, potential delays, and opportunities to improve technician productivity and the overall customer experience.

We are looking for someone who can think quickly, communicate confidently, and stay organized when things get busy.

• Previous dispatching experience, preferably in HVAC, plumbing, electrical, or another fast-paced home service environment.
• Experience using Service Titan or similar dispatching and scheduling software is highly preferred.
• Strong organizational skills with the ability to manage multiple technicians, service calls, and changing priorities.
• Excellent communication skills and the ability to build positive working relationships with customers, technicians, and leadership.
• Strong problem-solving abilities and the confidence to make timely decisions.
• Ability to remain calm, professional, and solution-focused in high-pressure situations.
• Strong attention to detail and accuracy when managing…