Contract Coordinator

Job Type: Full Time

Salary: £30,747.95

Job Description

The role of Contract co‑ordinator is to execute the day to day operational and customer facing activity. The role is largely a development one in which the person will be required to work at different levels, in different sites and across functions supporting their colleagues in ensuring we consistently achieve our targets, both operational and strategic. This position requires an individual with a high level of customer service skills and an ability to effectively multi‑task with a diverse range of responsibilities.

Main

Responsibilities + Duties

• Ensure we consistently provide excellent customer care.
• Taking overall responsibility for delivery service regardless of delivery channels, including the reporting of all relevant KPI’s.
• Ensure the planning and execution of daily operation(s) is consistently achieved.
• Ensure necessary resource and controls for the daily operation, ensuring we meet customer demand.
• Maintain clear and continual communication channels with both internal and external stakeholders.

Strategic Responsibilities

• Play and active and lead part in delivering the strategic aims of both the business and the customer
• Collaborate with colleagues at all levels to ensure all are acting aligned with company values and mission statement

Communication

• Communicate effectively and professionally in both formal and informal situations
• Take a pro‑active role in developing and maintaining regular and structured communication channels with colleagues at all levels.

Service Delivery

• Take overall responsibility for delivery service, regardless of delivery channel.
• Ensure that KPI’s and SLA reporting is at forefront to ensure that both contractual obligations and customer satisfaction are achieved.
• Ensure that where failure occurs, route cause is sought to understand and actions are fool proof to prevent reoccurrence.

Managing People

• Provide advice, guidance and leadership to all personnel involved, both direct and indirect reports.
• Ensure 1‑2‑1’s with relevant staff are held, noted and actions agreed.
• Uphold and meet company deadlines relating to appraisal process.

Planning, Organising and Managing Resource

• Ensure resource is aligned with customer and business forecasts, whilst operating aligned to the budgeted financial targets.
• Provide support to the wider division and business as required to ensure that resource is flexed to match volume and activity.

Teamwork and Motivation

• Recognise the importance of leading by example, demonstrating effectiveness by working productively, creatively and collaboratively within various teams, acting as a responsible team member and meeting agreed deadlines.
• Prioritise workload and deliver an effective service within agreed time frames.
• Engage with own staff in a manner that stimulates motivation and encourages commitment.
• Assist the business in developing the spirit of team working, employing techniques which encourage and motivate others.

Initiative, Problem Solving and Decision Making

• Take independent decisions at appropriate level within a defined framework.
• Use initiative to propose solutions to strategic and operational problems and identify opportunities for collaborative activity.
• Demonstrate initiative in recommending, contributing to or proposing strategic or operational changes and improvements at functional or corporate level.

Knowledge and Experience

• Undertake relevant staff development and encourage team members to participate at their appropriate level.

Our key benefits include

• Birthday as an additional paid holiday
• Onsite Gym
• Fresh fruit delivered to site weekly
• Private medical + Dental insurance
• Monthly Employee awards (Vouchers to be won!)
• Up to 33 days holidays (Starting at 28 days)
• Buy & Sell holiday scheme

Hours:

Monday to Friday, 40 Hours.

Location:

Premier Point , Staithgate Lane, Bradford, BD6 1DW

will undertake employment reference checks and a Disclosure and Barring Service check.

Job Types: Full-time, Permanent

#J-18808-Ljbffr