Property Services Repairs Reporting Coordinator

Property Services Repairs Reporting Coordinator

Join to apply for the Property Services Repairs Reporting Coordinator role at Accent Group Ltd.

Location:

Bradford/Peterborough/Stockton/Burnley or Camberley. Hybrid with travel to Accent offices as required.

Salary: £31,313 per annum. Permanent, 35 hours per week, Monday – Friday 9am to 5pm.

As our Repairs Reporting Coordinator, you’ll be the go-to person for transforming raw data into meaningful insights that improve the way we deliver repairs services.

• Analyse repairs performance data and produce clear, actionable reports – weekly, monthly, and beyond.
• Track key metrics like volumes, work in progress (WIP), and overdue repairs across national and regional levels.
• Work closely with contractors and internal teams to ensure accuracy and drive improvements.
• Move beyond reactive reporting – help us spot trends, identify opportunities, and shape a proactive approach to repairs.
• Support the integrity of our reporting systems and resolve any issues quickly.

Your work will directly influence contractor performance and customer satisfaction, making a real difference to the communities we serve. This is more than a reporting role – it’s a chance to shape how we deliver repairs and improve lives.

To view/download the job description please .

The spot salary for this post is £31,313 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.

• Proven experience in a maintenance/responsive repairs management environment.
• Proficient in advanced Excel, including Pivot Tables, VLOOKUP/XLOOKUP, array formulas, handling large datasets (100k+ rows), building reports from scratch with charts, and ideally experience with Macros, VBA, and Power Query for automation.
• Awareness of payment processes, invoice management, and reconciliation.
• Ability to analyse and manipulate data, and present clear, concise reports.
• Excellent organisational, communication, and prioritisation skills.
• Ability to work collaboratively with internal and external teams to improve service delivery.
• Numeracy and literacy skills with the confidence to use housing management and operational software.

We want your candidate experience to reflect who we are – a place to grow, a place to thrive, a place to be you.

A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.

Planned date: 23rd January via Teams.

A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You’ll be asked to complete a Congruity Questionnaire in advance.

Planned date: 29th January at our Bradford or Peterborough office.

We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.

28 days of holiday plus bank holidays (pro rata for part time). An extra day to celebrate your birthday and the option to purchase more. A cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

Defined Contribution and Defined Benefit pension schemes through salary sacrifice. Life assurance at three times your salary for all colleagues.

We’re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email:
People Services.

Please note candidates must have current eligibility to live and work in the UK. Accent do not currently hold a sponsorship license.

Recruitment Agencies:
We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.