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Client Relationship Manager

Head of Virtual Customer Experience & Digital Channels

Job in Bradford, West Yorkshire, EX22, England, UK
Listing for: Yorkshire Building Society Group
Full Time position
Listed on 2025-12-30
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Manager
  • Management
    Client Relationship Manager
Job Description & How to Apply Below
A leading financial services organization in Bradford is seeking an experienced Senior Manager of Customer Services to lead their virtual Customer Service team. The ideal candidate will have proven leadership experience in a large-scale contact centre environment and a strong background in digital transformation. You will oversee over 200 colleagues, ensuring exceptional service delivery while driving strategic change and improving customer experience through innovative solutions.

This role is pivotal in shaping the future of customer engagement at the company.
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