Financial Care Specialist | S1 P3 | Financial Support

Financial Care Specialist | S1 P3 | Financial Support | Multiple Locations

Join the Santander UK team as a Financial Care Specialist. The role will support our customers across all Retail Products – Mortgages, Loans, Banking and Credit Cards. You will act as the first point of contact via telephony for Santander’s Retail Customers who are in arrears and/or experiencing financial difficulty.

We are a technology‑driven organization focused on customer‑centric transformation. This role offers excellent career opportunities and a chance to make a real difference.

Key responsibilities:

• Connecting customer needs with bespoke solutions, facilitating repayment of outstanding debts.
• Assisting the customer in making a well‑informed decision using a variety of data from health and wealth perspective.
• Exhibiting significant personal resilience when overseeing customers in need.
• Championing continuous enhancement of customer experience and service quality through dedicated ownership and continuous learning.

What you’ll bring:

• Experience of working in a servicing, customer‑driven telephony environment (Required).
• Good communication and listening skills at a customer and internal level (Required).
• Experience of supporting vulnerable customers experiencing financial difficulties (Preferred).
• Personal resilience when handling emotionally charged conversations (Preferred).

We value your impact. Starting salary of £24,992 plus a £500 annual cash allowance to spend on benefits. 25 days’ holiday, pension contributions, insurance, share plans and wellness programmes.

Local compliance:
We provide equal opportunities for everyone. Hybrid working pattern; at least 12 days per month in office.

Right to work in the UK:
All candidates must have the right to work in the UK; visa and work‑permit conditions are described above.

Ready to be recognised? It starts with you.

If you are interested, please apply. If you need assistance with the recruitment process, contact

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Customer Service