Cellar Trust - Crisis Support Worker

Crisis Support Worker

Based at Central Hall, Keighley & Kenburgh House, Bradford

Permanent

• Tue, Wed & Sat : 5pm - 10pm (Keighley)
• Wed & Sat : 4pm - 11:20pm (Bradford)
• Sun : 7:10pm - 2:30am (Bradford)

You will deliver one‑to‑one crisis support to clients face to face or over the telephone. Safe Spaces is a non‑clinical, supportive environment designed to help people in crisis stay safe, work through and understand their feelings, and then help them to access the support they need going forward.

• Deliver one-to-one support sessions to people in mental health crisis.
• Deliver support in a recovery-focused and person-centred way, which builds confidence and helps people to move forward.
• Manage referrals, book appointments and conduct follow up calls after crisis session.
• Make onward referrals and signpost where necessary.
• Assist in risk assessments with multi-disciplinary staff, highlighting any changes in clients' presentation relevant to their safety plan and feedback accordingly.
• Participate in shift handover and team meetings.
• Offer outreach sessions within the community, such as at care homes, community centres, schools and in client homes.
• Liaise with professionals and organisations across the district including referrers and partners.
• Ensure that client notes and information are recorded in an accurate and timely manner and kept updated.
• Work in line with all relevant safeguarding policies and procedures, ensuring concerns are escalated appropriately.

• Create and maintain a culture of respect always challenging and rooting out discrimination and stigma.
• Demonstrate a consistent belief in people and tenacity in supporting people to improve their future.
• Be passionate about our work and inspire others to feel the same.
• Be committed to doing things well and always look for opportunities for improvement.
• Model excellent partnership and team working.