Delivery Manager

Job Role :
Delivery Manager

Location :
Bradford / Leeds;
Client is requesting for candidates local to Bradford / Leeds and who has max 2 hrs travel time.

Job Type :
Permanent

• Serve as the primary onsite client representative for the End Client.
• Build trusted relationships with senior client stakeholders, IT leadership teams, and business sponsors.
• Facilitate proactive communication, expectation setting, and issue / risk resolution.
• Represent Client in steering committee discussions, governance forums, and executive briefings.

• Lead end‑to‑end delivery of digital transformation programs using Scaled Agile (SAFe or similar) frameworks.
• Oversee multiple work streams, ensuring alignment with enterprise architecture, delivery milestones, and business outcomes.
• Ensure high‑quality delivery across development, modernization, cloud, data, and digital portfolios.
• Coordinate with distributed offshore / nearshore teams to ensure seamless delivery execution.

• Govern ongoing AMS work covering application support, incident management, problem management, and enhancements.
• Drive continuous improvement, automation, and efficiency within support and operations.
• Ensure SLA adherence, service stability, and client satisfaction across BAU support functions.

• Own governance across a strategic account covering budgeting, quarterly planning, forecasting, and contract compliance.
• Monitor financial performance, staffing, margin optimization, and operational KPIs.
• Implement structured governance processes including weekly status reports, monthly reviews, risk logs, and audit readiness.
• Identify upsell / cross‑sell opportunities and support strategic account growth.

• Lead and motivate onsite / offshore delivery teams, ensuring performance, collaboration, and capability development.
• Promote a culture of transparency, lean execution, and high accountability.

• 12+ years of IT delivery experience, with at least 5+ years in onsite client‑facing roles.
• Strong expertise in Scaled Agile / SAFe delivery models.
• Proven experience leading large digital transformation engagements.
• Hands‑on experience governing AMS / support programmes in complex enterprise environments.
• Prior experience managing multi‑tower accounts valued at £10M+.
• Excellent stakeholder management, communication, and negotiation skills.
• Ability to work effectively with global, distributed teams.
• Strong understanding of contract management, delivery governance, and financial oversight.
• Local to Leeds / Bradford or adjacent areas (preferred for onsite presence).

• Water / Utilities industry experience (advantageous).
• Certifications in SAFe, PMP, ITIL, or similar frameworks.
• Familiarity with cloud platforms (Azure), data modernization, and Dev Ops practices.