Onsite Delivery Partner

Job Description:

Onsite Delivery Partner

Location:

Leeds / Bradford / Surrounding Areas

Role Type:
Full-Time, Onsite Client Engagement

** This position can be eithr Contract or Permanent*
* Our client, is seeking an experienced Onsite Delivery Partner to lead and oversee their strategic engagement with a water supply and treatment utility company. This role requires a strong, locally based delivery leader who can partner closely with client stakeholders, drive large-scale digital transformation initiatives, and ensure end-to-end governance for a multi‑tower, strategic account.

The ideal candidate will bring deep experience in Scaled Agile delivery, Application Maintenance & Support (AMS) engagements, and enterprise‑level program governance. Strong communication, leadership presence, and high client empathy are essential.

Key Responsibilities Client & Stakeholder Management

* Serve as the primary onsite representative for the Water account.

* Build trusted relationships with senior client stakeholders, IT leadership teams, and business sponsors.

* Facilitate proactive communication, expectation setting, and issue/risk resolution.

* Steer committee discussions, governance forums, and executive briefings.

Delivery Leadership

* Lead end‑to‑end delivery of digital transformation programs using Scaled Agile (SAFe or similar) frameworks.

* Oversee multiple work streams, ensuring alignment with enterprise architecture, delivery milestones, and business outcomes.

* Ensure high‑quality delivery across development, modernization, cloud, data, and digital portfolios.

* Coordinate with distributed offshore/nearshore teams to ensure seamless delivery execution.

AMS / Support Engagement Management

* Govern ongoing AMS work covering application support, incident management, problem management, and enhancements.

* Drive continuous improvement, automation, and efficiency within support and operations.

* Ensure SLA adherence, service stability, and client satisfaction across BAU support functions.

Account Governance & Financial Management

* Own governance across a strategic account covering budgeting, quarterly planning, forecasting, and contract compliance.

* Monitor financial performance, staffing, margin optimization, and operational KPIs.

* Implement structured governance processes including weekly status reports, monthly reviews, risk logs, and audit readiness.

* Identify upsell/cross‑sell opportunities and support strategic account growth.

Team Leadership

* Lead and motivate onsite/offshore delivery teams, ensuring performance, collaboration, and capability development.

* Promote a culture of transparency, lean execution, and high accountability.

Required Experience & Skills

* 5 years of IT delivery experience, with at least 5 years in onsite client‑facing roles.

* Strong expertise in Scaled Agile / SAFe delivery models.

* Proven experience leading large digital transformation engagements.

* Hands‑on experience governing AMS / support programmes in complex enterprise environments.

* Prior experience managing multi‑tower accounts valued at £10M.

* Excellent stakeholder management, communication, and negotiation skills.

* Ability to work effectively with global, distributed teams.

* Strong understanding of contract management, delivery governance, and financial oversight.

* Local to Leeds/Bradford or adjacent areas (preferred for onsite presence).

Required Skills

* Manufacturing

* Material Management

* Procurement Management

* Project Management