Onsite Delivery Partner

Job Description :

Onsite Delivery Partner

Leeds / Bradford / Surrounding Areas

Full-Time, Onsite Client Engagement

• This position can be eithr Contract or Permanent

Our client, is seeking an experienced Onsite Delivery Partner to lead and oversee their strategic engagement with a water supply and treatment utility company. This role requires a strong, locally based delivery leader who can partner closely with client stakeholders, drive large-scale digital transformation initiatives, and ensure end-to-end governance for a multi‑tower, strategic account.

The ideal candidate will bring deep experience in Scaled Agile delivery, Application Maintenance & Support (AMS) engagements, and enterprise‑level program governance. Strong communication, leadership presence, and high client empathy are essential.

• Serve as the primary onsite representative for the Water account.
• Build trusted relationships with senior client stakeholders, IT leadership teams, and business sponsors.
• Facilitate proactive communication, expectation setting, and issue / risk resolution.
• Steer committee discussions, governance forums, and executive briefings.

• Lead end‑to‑end delivery of digital transformation programs using Scaled Agile (SAFe or similar) frameworks.
• Oversee multiple work streams, ensuring alignment with enterprise architecture, delivery milestones, and business outcomes.
• Ensure high‑quality delivery across development, modernization, cloud, data, and digital portfolios.
• Coordinate with distributed offshore / nearshore teams to ensure seamless delivery execution.

• Govern ongoing AMS work covering application support, incident management, problem management, and enhancements.
• Drive continuous improvement, automation, and efficiency within support and operations.
• Ensure SLA adherence, service stability, and client satisfaction across BAU support functions.

• Own governance across a strategic account covering budgeting, quarterly planning, forecasting, and contract compliance.
• Monitor financial performance, staffing, margin optimization, and operational KPIs.
• Implement structured governance processes including weekly status reports, monthly reviews, risk logs, and audit readiness.
• Identify upsell / cross‑sell opportunities and support strategic account growth.

• Lead and motivate onsite / offshore delivery teams, ensuring performance, collaboration, and capability development.
• Promote a culture of transparency, lean execution, and high accountability.

• 5 years of IT delivery experience, with at least 5 years in onsite client‑facing roles.
• Strong expertise in Scaled Agile / SAFe delivery models.
• Proven experience leading large digital transformation engagements.
• Hands‑on experience governing AMS / support programmes in complex enterprise environments.
• Prior experience managing multi‑tower accounts valued at £10M.
• Excellent stakeholder management, communication, and negotiation skills.
• Ability to work effectively with global, distributed teams.
• Strong understanding of contract management, delivery governance, and financial oversight.
• Local to Leeds / Bradford or adjacent areas (preferred for onsite presence).

• Manufacturing
• Material Management
• Procurement Management
• Project Management