Service Technician - North Team - ICS Energy Ltd

At Trane Technologies and through our brands including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation. We’re a team that dares to look at the world’s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and  boldly go.

The Service Technician is responsible for providing exceptional customer service and technical support. This role delivers the highest standards of service efficiently to maintain customer plant and equipment as installed on site under our maintenance and service contract. The goal is to maximize service technician productivity, enhance the overall customer experience, and improve operational technical processes. Seeking candidates from in or around the Nottingham area.

• Diagnose system problems when servicing products and equipment on assigned projects and during customer site visits.
• Attend customer sites to perform Planned Preventative Maintenance (PPM), customer breakdowns, warranty work, hire activities, and commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaborate with Service Desk, Sales, and Operations Team to establish strong communication channels and share key customer insights.
• Use cutting-edge software and technology, along with hand-tools, following blueprints or engineering specifications to diagnose and repair units.
• Generate regular reports on completed invoiced work orders.
• Foster strong customer relationships through exceptional service and proactive communication with supervisors, regional service managers, senior technicians, and customers to drive continuous improvement.

• Proven experience in a service or field-based technician role.
• Strong knowledge of customer service principles.
• Excellent interpersonal skills with the ability to motivate technicians to deliver excellent customer experiences.
• Effective communication skills.
• Analytical thinking and problem-solving abilities.
• Proficiency in using apps, diagnostic software, and MS Office Suite.

• Knowledge of manufacturing industry is an advantage.
• People and communication skills with a positive mindset.
• Able to work with minimal supervision.
• Appropriate skilled-based certificates with F-Gas.
• Able to cover standby and call-outs on a planned schedule, including weekdays, weekends, and bank holidays.
• Proficient in using Microsoft Office Suite.
• UK Driver’s license as a company vehicle will be allocated.
• Right to Work status confirmed for country of application.

• Competitive salary and benefits including pension, healthcare, life insurance, and wellbeing platforms.
• Company van.
• A fast-paced working environment.
• An excellent working culture and community.
• A structured induction plan with continued learning and development.
• A key role where you can make a direct contribution to our business.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Industrial Machinery Manufacturing

Note:

This posting reflects the role and responsibilities as described by the employer. All other location-based postings referenced are separate opportunities.