Operations Director

Operations Director

HQ – Bradford, Hybrid (minimum 3 days per week in the office)

Location:

Bradford — Salary: £65,000 – £80,000 / annum, plus benefits and commission. Full-time, Category:
Education.

The Operations Director will be a core member of the Senior Leadership Team, accountable for the end-to-end delivery, support, and operational performance of the business. This role is weighted more towards implementation, service delivery, customer support, and operational effectiveness than pure software development management.

• Strategy & Operations – reporting directly to the Managing Director, defining and continuously improving operational strategy with a focus on efficiency, quality, productivity, and scalability; owning operational planning, capacity management, budgeting, and driving delivery consistency and quality service.
• Evaluating internal processes and customer journeys, identifying improvements to increase customer satisfaction and retention; reviewing existing challenges, forecasting projected challenges, developing mitigation strategies, and monitoring performance.
• People & Department Leadership – leading and developing team leaders and managers, embedding a culture of quality, accountability and continuous improvement, leveraging AI tools across service delivery, reporting and productivity; acting as a point of escalation, setting clear metrics and ensuring retention, renewal and growth while driving revenue‑generating activity.
• Information Security – executive oversight of operational information and security controls (subject to confirmation).
• 6+ years experience within a similar role, with evidence of operational delivery.
• 3+ years of industry experience.
• Senior operations leadership experience in SaaS, EdTech, or managed services.
• Strong background in delivery, implementation, or support‑led environments.
• Experience using data and AI‑enabled tools to improve operations.
• Strategic, logical, and commercially minded.
• Experience managing and coaching technical and non‑technical teams, with the ability to communicate and influence stakeholders.
• UK resident within commutable distance of West Yorkshire (visa sponsorship not available).