Ownership Property Specialist

Home Ownership Property Specialist – Incommunities

We are currently recruiting a Home Ownership Property Specialist to join us! In this role, you will help to deliver high quality, customer focused services across our home ownership portfolio. You’ll manage properties, support residents, drive service improvements, and build trusted relationships that enable successful, long‑term home ownership.

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

• Manage a diverse home ownership portfolio across multiple tenures including leasehold, shared ownership, intermediate and market rents.
• Deliver core functions including resales, onboarding, staircasing, renewals, and tenancy resolution.
• Apply lease and tenancy agreements accurately in operational decisions.
• Engage proactively with customers, partners, and internal teams to deliver high‑quality service.
• Promote sustainable home ownership through targeted campaigns and support.
• Lead Section 20 consultations and ensure financial compliance and recoverability.
• Support service charge budgets and monitor income streams and tribunal risk.
• Maintain accurate records and contribute to performance reporting.
• Assist with policy reviews and drive continuous service improvement.
• Provide guidance and support to colleagues across the team.

• Bring ambition to improve leasehold and home ownership services with integrity and care.
• Confidently manage customer expectations around service charges, leases, and income.
• Take ownership of complex cases and see them through to resolution.
• Adapt quickly to shifting priorities in a fast‑paced property environment.
• Empower colleagues and champion consistently customer‑focused delivery.

• A customer‑first approach with a focus on service quality and impact.
• Knowledge of housing management, tenures, and leasehold processes.
• Understanding of housing legislation and service charge principles.
• Strong communication skills for handling queries and formal correspondence.
• Resilience and empathy in managing sensitive situations.
• Excellent organisational skills and ability to manage competing priorities.
• Confidence to assist leadership and deputise when needed.
• Applicants must have the right to work in the UK; we are not able to provide visa sponsorship.
• A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre‑employment process.

• Starting salary of £37,125, increasing with service up to £40,580 per year (Pay award due in April).
• Social Housing Pension Scheme with up to 10% employer contribution.
• 28 days annual leave (increasing with service) plus bank holidays.
• Option to buy and sell annual leave.
• Training, development and qualification opportunities.
• A well‑being and benefits hub with exclusive discounts at over 800 retailers.
• Agile and hybrid working.
• Employee Assistance Programme.
• Cycle‑to‑work scheme.
• Local gym membership discounts.
• Team of trained Mental Health First Aiders available for support.

Seniority level:
Associate

Employment type:

Full‑time
Job function:
Customer Service and Strategy/Planning
Industry: Real Estate and Housing Programs

We review applications as they come in and may close the advert before the deadline. Apply early to maximise your chances.