Aftercare Coordinator

Description

We're seeking a proactive Aftercare Coordinator to deliver outstanding customer care for our new build homes. You'll manage every aspect of post‑occupancy support from coordinating repairs and inspections to resolving issues quickly and keeping customers fully informed throughout their journey.

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

This year we've launched our five‑year Corporate Strategy which runs to 2029. Our purpose is to provide high quality home services and support to our customers so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do and our colleagues are the people who help us achieve our vision which is to create the best customer experience to improve everyday lives.

• Oversee and coordinate various aspects of post‑occupancy support ensuring customers' needs are met and issues are resolved promptly.
• Be a central point of contact for customers addressing and resolving issues or complaints by coordinating with relevant departments to ensure a timely resolution.
• Conduct inspections on newly constructed properties and overseeing authorising and accurately recording defects and repairs.
• Build and maintain strong relationships with internal and external stakeholders.
• Ensure customers understand and adhere to aftercare service procedures.
• Actively seek customer feedback to improve services whilst also managing their expectations.
• Maintain accurate records and documentation of tenant issues and resolutions on our systems.
• Produce and monitor weekly reports to ensure accurate and timely completion of tasks.

• Experience of working in a similar role within customer care – preferably in the housing sector.
• Customer focused with a track record of providing an excellent customer service.
• Excellent relationship building skills and an ability to communicate effectively with all levels internally and externally.
• Ability to use own initiative and to think ahead to forecast future issues.
• Ability to multitask and remain calm under pressure whilst maintaining high standards of professionalism.
• Good working knowledge of Microsoft Office packages e.g. Excel, Word, PowerPoint.
• Full UK driving licence and access to a car for work.

• Starting salary of £32,507 which increases with service up to £36,229 per year.
• £1,000 essential car user allowance per year plus mileage.
• Social Housing Pension Scheme with up to 10% employer contribution.
• 28 days annual leave that increases with service plus bank holidays.
• Option to buy and sell annual leave.
• Training, development and qualification opportunities.
• Our Hub: our wellbeing and benefits site with exclusive access to discounts and savings (at over 800 retailers).
• Corporate health scheme membership.
• Hybrid working with 2 days in the office per week.
• Access to an Employee Assistance Programme.
• Cycle to work scheme.
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support.

We're proud to be a Mindful Employer committed to mental health and wellbeing. We also hold the Committed Menopause Friendly Accreditation recognising the importance of support in the workplace.

Apply early! We review applications as they come in and may close the advert before the deadline.

Ready to make an impact?
Come work with us!

Required Experience:

IC

Employment Type:

Full‑Time

Experience:

years

Vacancy: 1