Generalist Advisor

Are you passionate about making a difference in people’s lives through high-quality welfare advice? Do you have experience in delivering client-focused support across a range of issues including debt, housing, and benefits? If so, we’d love to hear from you.

We are seeking a dedicated Advice Caseworker (Generalist) to join our team in Bradford. This role is part of our BMDC Advice Contract and plays a vital part in transforming and improving access to advice services for our community.

• Deliver triage assessments and generalist advice at first contact.
• Provide outreach and telephone-based support on welfare, housing, and debt issues.
• Assist clients with income maximisation, benefit take‑up, form filling, and written appeals.
• Maintain accurate case records using Advice Pro and contribute to statistical reporting.
• Advocate on behalf of clients with third parties and statutory bodies.
• Stay up to date with relevant legislation and maintain CPD.

• Experience in providing welfare advice.
• Strong communication and negotiation skills.
• Ability to manage a caseload and work independently.
• Commitment to continuous professional development.
• Understanding of advice quality standards and regulatory frameworks.
• Experience in debt and/or housing advice.
• Cert Map qualification or willingness to work towards it.
• Experience in case checking and report writing.
• Knowledge of MaPS, FCA, and AQS requirements.

A full UK driving licence and access to your own transport is required.

You’ll be part of a supportive, mission-driven team committed to making a difference in communities across the UK. We offer flexible working, opportunities for professional development, and a chance to contribute to meaningful projects.

• Closing Date: Monday 2nd December 2025
• Interviews: Monday 8th December 2025

We welcome applicants from all backgrounds. Whilst we ask that staff have sympathy with Christian values,
we celebrate and value people of all faiths or none – diversity and inclusion are at the heart of who we are.

If you have any questions or would like to know more about the role, feel free to contact our friendly HR Team on (option
5).

Please note:

If you haven’t heard from us within four weeks of your application, unfortunately, you have not been successful on this occasion. We encourage early applications as we may close the listing early if we receive a high volume of interest.

The St Vincent de Paul Society (SVP) has been a beacon of hope since 1844, part of a vibrant international Christian movement working in 153 countries. We are dedicated to tackling poverty in all its forms by offering practical, person-to-person support to those in need. Our mission is rooted in dignity, compassion, and respect – serving anyone, regardless of faith, race, gender, or background.

Join us in making a real difference –
your skills could help transform lives.