Senior Quality Technician

For over 74 years, the Zaffiro family has provided the highest quality North Atlantic seafood. Channel Fish has grown and developed from a local Boston fish processor of Cod and Haddock, to a nationwide seafood distributor, providing a wide variety of fresh and frozen seafood products.

We are a family-owned business made up of not only one, but many local families. From management to our highly experienced and skilled fish cutters, the family aspect of our business has transcended far beyond the Zaffiro family name.

Mission:

We are a strategic, long-term partner to our customers helping grow their value‑added food business as if it was our own.

Vision:

To create a bright and sustainable future for our family of employees by being a trusted, adaptive food manufacturer

Company Core Values

• Respect: Working together collaboratively and with accountability enables us to consistently do the right thing for each other and our customers
• Adaptive: Embracing change and fostering a culture of continuous learning and development allows us to respond quickly to market shifts and customer needs.
• Accountable: Hold ourselves responsible for core metrics by measuring, tracking, and rewarding KPIs by continuously improving our products, services, and operations.
• Loyal: Building long term partnerships with customers, suppliers, and employees

About the role

The Senior Quality Technician is an experienced member of the Quality Assurance team responsible for supporting food safety, quality, regulatory compliance, customer requirements, and day-to-day production operations.

This position serves as a senior technical resource within the QA function and works closely with Production, Sanitation, Sales, Operations, laboratories, customers, suppliers, and other departments. Responsibilities include label review, regulatory compliance, specifications, customer complaints, traceability, environmental and finished-product testing programs, internal audits, corrective actions, customer portals, document verification, and quality data tracking and trending.

The Senior Quality Technician is expected to work independently on assigned responsibilities while remaining actively involved on the production floor, including performing pre-operational inspections and providing line support when operational needs require.

What you’ll do Quality Assurance & Production Support

• Perform routine and advanced quality assurance activities in support of food safety, product quality, regulatory requirements, and customer expectations.
• Conduct pre-operational inspections, including inspections beginning at approximately 4:00 a.m., as assigned.
• Provide hands-on QA support to production lines, including product, process, packaging, labeling, food safety, and quality checks.
• Assist Production and Operations with investigation and resolution of quality-related issues.
• Liaise with the Sanitation team regarding pre-operational findings, sanitation deficiencies, environmental concerns, corrective actions, and readiness for production.
• Conduct verification of required food safety, quality, sanitation, production, and regulatory documentation.
• Escalate significant food safety, quality, or regulatory concerns to QA management as appropriate.

Regulatory Compliance & Labeling

• Design, review, maintain, and print product labels to support applicable FDA and USDA requirements, customer requirements, and company labeling standards.
• Review labels and supporting documentation for completeness and accuracy prior to use.
• Assist with ongoing FDA, USDA, and other applicable regulatory compliance activities.
• Support regulatory inspections, audits, customer requests, documentation gathering, and follow-up activities as assigned.
• Maintain accurate and current quality and regulatory…