Senior Business Analyst

Lead payments analysis at Manulife in a hybrid environment, using requirements gathering and API analysis to improve money movement solutions. Work across business and technology initiatives involving digital customer experiences.

This senior role requires more than five years as a Business Analyst in a technology-driven or payments-focused environment. You will translate business needs into technical specifications, analyze payment systems, and support digital features. The work connects payment infrastructure, customer journeys, and operational processes.

• Translate business requirements into detailed payment system functionality
• Analyze end-to-end RTR, Interac, domestic, and cross-border payment flows
• Review APIs, document usage, and recommend integration approaches
• Create process maps, workflows, and transaction data mappings
• Investigate payment incidents using SQL and support operational inquiries

• University degree or equivalent business experience
• More than five years as a technology-focused Business Analyst
• Experience gathering requirements and defining technical scope
• Familiarity with Bruno, Postman, SQL, and API error handling
• Strong written, verbal, analytical, and problem-solving skills

Apply senior Business Analyst expertise across payments, APIs, SQL investigations, and digital experiences at Manulife.