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IT Business Analyst
Job Description & How to Apply Below
Transform approved designs into usable procedures and learning assets as a Documentation and Training Analyst in a hybrid work model. Apply instructional design and technical writing.
At Manulife, this analyst converts business rules, controls, system steps, and exception scenarios into role-based guidance. The role partners with Product Owners, Business SME Leads, Change Management, Risk, and Delivery teams. It supports agile transformation through validation, testing, release readiness, and adoption.
Key Responsibilities:- Create procedures, job aids, checklists, and knowledge articles
- Translate approved designs into clear role-based instructions
- Validate content with SMEs, Product Owners, Risk, and Delivery
- Maintain version control, review history, and traceability
- Deliver or coordinate training and post-launch reinforcement
- Experience in documentation, technical writing, or instructional design
- Create facilitator guides and digital or blended learning content
- Synthesize process maps, requirements, controls, and system information
- Facilitate working sessions, reviews, or train-the-trainer sessions
- Manage evolving deliverables with strong accuracy and organization
Bring technical writing, instructional design, business analysis, and document control skills to Manulife’s transformation delivery.
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