Technical Support Analyst; EDI

Technical Support Analyst (EDI)

The Technical Support Analyst is responsible for providing support for our client’s EDI/WMS systems. Responsibilities include prioritizing user requirements, overseeing system upgrades and researching new tools. Highly analytical and able to understand business needs, the Technical Support Analys has hands-on experience with IT systems and the ability to coach, train and educate end users as required. Responsible for maintaining the overall technology and ensuring continual use and operation.

Responsibilities

• Provide first level analysis of an incident and/or a solution to it in order to restore our client’s EDI system

• Perform remote troubleshooting, installation and repairs using remote support tools

• Communicate degraded and interrupted services (to client) along with providing alternatives for continued operation

• Ensure connectivity of all systems

• Monitor inbound Secure File Transfer Protocol (SFTP) site

• Move, add and/or update end user technology-related devices which include updating configuration items

• Populate and administer knowledge base and other self-help tools with proven solutions to common technology-related problems.

Qualifications

• 1-2 years of experience in technology support roles

• 1-2 years of experience working in a Service Desk environment is preferred

• Experience working with pipe delimited CSV files and converting them to XML

• Experience with Power BI (an asset)

• Extensive MS Excel knowledge and experience

• Experience in supporting data mapping processes

• Keen attention to detail

• Proven analytical and problem-solving abilities

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Strong interpersonal skills

This is a contract hybrid position located in Brampton, ON with an annual salary of $55,000.00 plus bonus.