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Job Description & How to Apply Below
- Durée de l'emploi:
Permanent - Langue de travail:
Anglais - Heures de travail: 30 hours per week
- Education:
- Expérience: Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Shell script
- MAC
- Linux
- Unix
- Device drivers
- Networking software
- Networking hardware
- Extranet
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- IBM Lotus
- MS Office
- MS Windows
- SQL
- Share Point
- Spreadsheet
- TCP/IP
- Wireless networks Transportation/travel information
- Public transportation is available Work conditions and physical capabilities
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Team player Experience
- 1 year to less than 2 years
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