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Senior IT Service Transition Manager

Job in Brampton, Ontario, L4T 3B4, Canada
Listing for: Government Recruitment Service
Full Time position Listed on 2026-11-08
Job specializations:
  • IT/Tech
    Change Management
  • Business
    Change Management
Salary/Wage Range or Industry Benchmark: 78000 - 95000 CAD Yearly CAD 78000.00 95000.00 YEAR

Job Description & How to Apply Below

Lead IT service transitions for the Department for Transport in Hastings, focusing on service readiness, acceptance, and live operation. Support digital workplace change across the department.

As Senior Service Operations and Transition Manager, you will prepare new and enhanced digital services for deployment. You will coordinate with project teams, suppliers, service owners, and operational colleagues. Your work will support Microsoft 365, Teams, SharePoint, service adoption, and continual improvement across the organisation.

Key Responsibilities:
  • Recommend go-live, early-life support, and service acceptance decisions
  • Coordinate transitions of new and changed digital workplace services
  • Ensure acceptance criteria are understood by wider IT operations
  • Create service design packages for transitioning services
  • Support adoption and continual improvement across digital services
Requirements:
  • Experience managing new or changed IT service transitions
  • Ability to build strong stakeholder relationships
  • Understanding of service readiness and acceptance criteria
  • Ability to influence change and support colleagues
  • Willingness to work flexibly as responsibilities change

Bring service transition, stakeholder management, and operational readiness expertise to the Department for Transport’s digital services team.

Position Requirements

10+ Years work experience
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