Diversion and Intake Manager

STRATEGIC
● ENGAGING
● COLLABORATIVE
● INNOVATIVE
● PASSIONATE

OVERVIEW

A growing, community-based organization that provides support for youth in the Region of Peel. A leading organization recognized for its commitment to providing youth with the resources and services to help them achieve independence and growth.

EDI-B VALUES

The success of an organization stems from a team that is aligned with its mission and vision, where decisions are made in the best interests of the clients they serve and the marginalized and vulnerable populations across our communities. Through this effort, all team members embrace their role in the organization with respect and dignity for all stakeholders. Through these partnerships, everyone is focused on ensuring a commitment and responsibility toward anti-racism, anti-oppression, equity, diversity, inclusivity, and belonging.

MISSION

Reporting to the Director of Client Services and Wellness, the Diversion and Central Intake Manager is a new and exciting opportunity to guide the work of a team of diversion and central intake workers, based on the principles of shelter diversion in Housing First for Youth. You will develop, lead and manage the organization's comprehensive shelter diversion program, which aims to prevent youth from entering shelters by exploring and securing immediate housing alternatives.

This includes mitigating the factors that have led youth to seek emergency shelter.

You will lead the intake functions across the organization, which include initial assessments of youth strengths and needs. You will drive effective service coordination for youth with other organizational units, including case management, shelter, housing, and clinical services. You will partner with the Director to implement robust diversion and intake practice standards and decision-making protocols across the organization.

The Pod Group is partnering with this organization to place a hands-on, collaborative, and compassionate individual to fulfill the Diversion and Central Intake Manager position.

PRIORITIES

• Lead programs and services. Using Housing First for Youth principles and best practices, you will develop and manage the delivery of diversion and intake services for youth (ages 16-24) seeking support. You will guide the vision and goals of the diversion and intake team, and drive innovation in programming. Programs in this portfolio include the following:
• Shelter Diversion – You will oversee the delivery of shelter diversion workers, who work within a system of care approach to assess diversion or entry to the shelter, and provide coordinated access to the shelter system if appropriate.
• Central Intake – You will operationalize comprehensive and strengths-based youth engagement strategies to inform high-quality, relevant, and youth-driven supports and referrals.
• Ongoing Quality Improvement
  :
  You will work to continually assess and remove barriers so youth can quickly access the support they need, helping prevent homelessness and reduce time spent in crisis.
• Provide team leadership. You will lead team meetings, case consultations, and skill-building activities across all organizational sites to ensure consistency and effectiveness of diversion and intake services.
• Develop Internal Competencies & Capacity Building. You will assess, analyze and prioritize a training and capacity building plan to elevate the awareness and understanding of diversion and intake practices and competencies across the organization.
• Team Development. You will implement accountability measures, such as observing phone calls and interactions with youth, reviewing reports, and conducting documentation reviews to elevate the skills of your team and identify growth opportunities. Collaborating with the Manager of Quality & Program Development, you will strengthen program evaluation and continuous improvement efforts.
• Collaboration of Services. You will work with organizational managers and external partners to develop and deliver collaborative and effective diversion and intake services. Participate in the agency's on-call rotation.
• Ensure risk and compliance management. You will assess and mitigate risks, ensuring…