Sales Support Associate II

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen.

We’re always on a journey to becoming our best, but you can count on this: here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; it requires direct attention to our brand commitment when servicing customers. You will leave a lasting impression on our customers through friendly, efficient interactions at the cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale, is essential to this role.

• Greeting the customer with a smile, eye contact, and offering your name
• Interact genuinely and naturally with the customer
• Read cues and determine customers’ needs
• Conduct email/name capture, where permitted by law
• Maintain accuracy when operating POS
• Maintain cash wrap organization and cleanliness
• Suggest multiple add‑ons and sell gift cards
• Maintain cash and POS media accurately and in compliance with Coach policy
• Create lasting impression by genuinely thanking the customer and providing a reason to return
• Represent Coach brand appropriately

• Receive shipment and transfers
• Notify Store Management when new product arrives
• Scan cartons/transfers, verifying store information is correct
• Communicate all discrepancies to Store Management
• Process shipment/transfers according to Coach standards and time frames
• Organize and clean stock room daily; include off‑site / remote warehouse as applicable
• Shift/organize product in the stockroom; react to sell‑through and make room for new product
• Manage stock levels/product ownership in back‑of‑house and sales floor
• Prepare and conduct regular cycle counts, as directed
• Participate in store physical inventory counts, as scheduled
• Maintain Company Loss Prevention standards

• Regularly analyze sales floor to assess replenishment needs
• Replenish sales floor/assigned zone
• React to sell‑through and execute visual merchandising needs
• Support sales floor activities, as directed
• Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
• Respond to customer requests confidently; partner with sales team or Store Management when needed
• Upkeep housekeeping standards

• Drive for Results:
  Can be counted on to exceed goals successfully, is consistently one of the top performers, is very bottom‑line oriented, and steadfastly pushes self and others for results.
• Customer Focus:
  Is dedicated to meeting the expectations and requirements of internal and external customers, establishes and maintains effective relationships, and gains trust and respect.
• Creativity:
  Comes up with a lot of new and unique ideas, easily makes connections among previously unrelated notions, and is original and value‑added in brainstorming settings.
• Interpersonal Savvy:
  Relates well to all kinds of people, builds rapport, and uses diplomacy and tact to diffuse high‑tension situations comfortably.
• Learning on the Fly:
  Learns quickly when facing new problems, is a relentless and versatile learner, and experiments to find solutions.
• Perseverance:
  Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing even when faced with resistance or setbacks.
• Dealing with Ambiguity:
  Can…