Customer Experience Associate

Customer Experience Associate – Brandon, Manitoba, Canada

Work Location: Brandon, Manitoba, Canada
Hours: 18.75 hours per week
Line Of Business: Personal & Commercial Banking

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they advance in their role. The base pay offered may vary based upon the candidate’s skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to discuss compensation with the recruiter for role‑specific details.

At TD Canada Trust, we strive to build deep and lasting relationships with our customers. As a Customer Experience Associate, you will perform a broad range of customer service transactions, provide information and advice on services, products, and solutions to existing or prospective TD customers, and promote products and services while ensuring a positive customer experience.

• Process financial transactions such as deposits, withdrawals, and bill payments following standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics.
• Understand and determine customer needs to recommend appropriate banking solutions while exercising discretion with confidential matters.
• Respond to and resolve customers’ concerns using standard procedures, escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them clearly on banking solutions and processes.
• Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on routine activity status.
• Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence.

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administrative, organizational, planning, and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet usage.
• Go‑getter with initiative, accuracy, and detail orientation to handle multiple tasks and changing priorities.
• Dynamic communicator with client‑experience skills, able to connect verbally and in writing with a variety of people in a calm, courteous, and effective manner.

TD is one of the world’s leading financial institutions and the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses.

Our Total Rewards package includes a base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more about our benefits.

This opportunity is subject to provincial regulation for employment purposes. Each province or territory in Canada may have its own regulations and requirements. We are committed to providing the support our colleagues need to thrive both at work and at home.

We offer training, onboarding sessions, career development conversations, and career‑path exploration to help you unlock future opportunities.

Interviewers will reach out to schedule interviews. We aim to communicate outcomes promptly. If you need accommodation during the interview process, let us know— we provide accessible meeting rooms and captioning as needed.

Entry level

Part‑time

Other

Banking