Client Intelligence Analyst

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position may be based in either the firm’s global operations center in the Tampa Bay area or our Dallas office.

General Description The Client Intelligence Analyst supports the design, development, deployment, process support, technical support, ongoing enhancement roadmap, and continual service delivery for the firm’s lawyer-facing intelligence tools and platforms, supporting end-to-end analytics, reporting, automation, and AI-enabled solutions, allowing our lawyers and business professionals to make data-driven decisions and optimize operations through solutions built across Microsoft Power BI, Fabric, Power Platform, Copilot, and related technologies.

As the firm’s intelligence and analytics platforms require significant adoption and enablement campaigns, this role will also support a comprehensive plan for and seamless execution in collaboration with the Change & Transformation, Training, Professional Development, and IT Support functions. This role will also collaborate very closely among the data strategy, data governance, marketing technology, financial reporting, HR reporting, practice development, KM, IT applications, and all other related teams.

This role combines technical development, problem solving, and product support with a strong understanding of business needs, ensuring our lawyers can engage effectively with the various interfaces and that the tools are continually improved, enhanced, and developed to meet future needs.

Key Responsibilities and

Essential Job Functions:

Support the design, development, and maintenance of the firm’s intelligence and analytics solutions using Microsoft Power BI, Fabric, Power Platform, Copilot Studio, and related technologies.

Support the appropriate sourcing, evaluation, selection, and utilization of future enhancements to these tools as analytics, automation, and AI capabilities evolve.

Develop intuitive reports, including Power Query transformations, semantic models, DAX measures, visualizations, security configurations, performance optimization, and reusable analytics components that automate reporting for operational needs.

Develop and maintain technical and end-user documentation for Client Intelligence products, processes, configurations, and releases.

Design and maintain workflow automations and application integrations using Power Automate, Power Platform, and related technologies.

Partner with Data Solutions Engineering team to design and deliver data pipelines across disparate data sources to cleanly unify and present information separated by organizational siloes in Microsoft Fabric using SQL, Lakehouse/One Lake capabilities, notebooks, pipelines, transformations, semantic models, and data-quality controls as appropriate.

Liaise cross-functional relationships with software engineers, solutions engineers, and other business stakeholders to collaboratively create solutions and support business processes.

Support IT staff, vendors, and other third parties to address system-level technical issues, manage internal and external integrations, and implement upgrades and enhancements.

Contribute to establishing a COE and best practices for analytics and data dashboard and application design and development.

Collaborate with governance and data stakeholders to establish standard metrics reporting and analyze trends to measure the quality and quantity of data used within intelligence tools.

Partner closely with the firm’s PMO and Change Management teams to ensure adoption and ongoing enhancements to the platforms. Develop standard configuration documentation and related guides for data consumers. Collaborate to…