Duty Security Manager

Duty Security Manager role at Unitrust Protection Services. This is an exciting opportunity for an experienced and capable Duty Shift Manager (DSM) to lead a team of security officers at one of the leading business parks in Europe. The site encompasses 12 office buildings located around a lake and gardens with up to 90,000 people and 70 companies working on site.

Job Title:

Duty Security Manager
Shift Pattern: 1 night shift and 1 day shift per week
Hours of Duty: 42 hours per week average
Pay Rate: £16.58 per hour

• Virtual GP
• Employee Assistance Programme
• Group Life Assurance
• Personal Pension
• Cycle to Work Scheme
• Tech Scheme
• Company Sick Pay Scheme
• Long Service Awards
• Recognition Awards
• Comprehensive Training
• Discount Platform
• Wellbeing Platform
• Living Wage Foundation Service Provider

• Lead and manage a small team of security officers, overseeing their daily duties on the ground. Team roles include static entry posts, mobile foot patrols, control room CCTV operators, and event security.
• Manage control room CCTV operators to ensure proactive monitoring of the park for security concerns, tracking persons/vehicles of interest, maintaining logbooks, conducting daily checks, and processing contractors and deliveries.
• Manage foot patrols and static posts to ensure they are conducted as per SOPs, to high standards, with high levels of visibility and deterrence, covering the full site while scanning patrol tags and reporting on radios correctly.
• Conduct daily morning team briefings and shift inspections to ensure timely attendance and a consistent appearance of the team.
• Ensure post rotations are conducted efficiently and on time as per agreed schedules and that officers have sufficient rest and welfare breaks.
• Act as site commander for day‑to‑day minor issues and queries from security officers or members of the public, while referring more serious issues up the chain to Site Security Manager or Deputy Security Manager.
• Ensure the park’s culture of 5‑star customer service is incorporated into everything the team does, leading with enthusiasm, positivity and confidence.
• When on duty out of office hours or at weekends, act as principal site security commander until management support arrives.
• Cover security officer posts as per the schedule at break and other times (CCTV controller, patrols, static posts).
• Ensure daily/weekly/monthly checks of security and H&S equipment are conducted on time in the approved manner such as intruder alarms, fire alarms, first aid kits, defibs, permits, keys, passes, CCTV logs, maintenance issue logs.
• Conduct regular team training using training materials, plans and guidance provided by the security management team; test officer knowledge and competence.
• Deal with minor daily HR and officer performance and welfare issues to maintain team morale, cohesion and performance.
• Produce daily handover notes for oncoming shift, conduct hand‑over takeover with other shift DSMs, account for team kit and equipment, issue team kit and equipment, and compile uniform requests.

• Confident using email, computers, Word, and Excel.
• SIA D.S. License and CCTV license.
• Minimum 1 year’s experience working as a DSM (preferred).
• Minimum 5 years security industry experience (preferred).
• Experience with event security or shopping centre security (preferred).
• Excellent customer service and diplomacy skills.
• Positive outlook, solutions‑driven approach, flexible mindset.
• Ability to lead, motivate, discipline and develop teams.
• Fluent in written and verbal English.

Unitrust is an equal opportunities employer and welcomes applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.

Any job offered is subject to satisfactory pre‑employment and work history security vetting checks.