ServiceNow Platform Lead
Job in
Brick, Ocean County, New Jersey, 08723, USA
Listing for:
HCL Technologies Limited
Full Time
position
Listed on 2026-11-09
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, Systems Analyst, IT Business Analyst
Job Description & How to Apply Below
Service Now Platform Lead (187344)
Requisition
187344
-Posted
11/06/2026
Service Now Platform Lead
Role Requirements:
- Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings.
- Consult/guide the client with the best practices and solutions to new requirements, problem statements and roadmap for Service Now.
- Should have managed a team of Service Now resources and is able to manage a team working remotely and on different time zones.
- Experience in supporting the implementation, administration, configuration, and/or development of the Service Now tool.
- Service Now Experience should include extensive scripting in Service Now, tool configuration, design work, technical configuration, and deployment.
- Specifically, candidates should possess the skill to develop on the Service Now platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows.
- Provide expertise in ITOM best practices, including Discovery, CMDB Health, and CSDM alignment
- Experience in working on Service Now Development using Agile/Scrum methodology.
- Ability to communicate fluently with client stakeholders.
- Understanding of Configuration Management as it relates to ITIL
- Experience in the new Service Now scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc.,
- Experience implementing systems using the Agile/Scrum methodology
- Strong communication, Strong presentation and writing skills.
- Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
- Administration of a Service Now instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
- Minimum Service Now CSA/ CIS certified.
- ITIL certification / CIS/ CAD/ CTA Service Now certification is an advantage.
Service Now Platform Lead
Role Requirements:
- Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings.
- Consult/guide the client with the best practices and solutions to new requirements, problem statements and roadmap for Service Now.
- Should have managed a team of Service Now resources and is able to manage a team working remotely and on different time zones.
- Experience in supporting the implementation, administration, configuration, and/or development of the Service Now tool.
- Service Now Experience should include extensive scripting in Service Now, tool configuration, design work, technical configuration, and deployment.
- Specifically, candidates should possess the skill to develop on the Service Now platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows.
- Provide expertise in ITOM best practices, including Discovery, CMDB Health, and CSDM alignment
- Experience in working on Service Now Development using Agile/Scrum methodology.
- Ability to communicate fluently with client stakeholders.
- Understanding of Configuration Management as it relates to ITIL
- Experience in the new Service Now scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc.,
- Experience implementing systems using the Agile/Scrum methodology
- Strong communication, Strong presentation and writing skills.
- Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
- Administration of a Service Now instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
- Minimum Service Now CSA/ CIS certified.
- ITIL certification / CIS/ CAD/ CTA Service Now certification is an advantage.
Service Now Platform Lead
Role Requirements:
- Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings.
- Consult/guide the client with the best practices and solutions to new requirements, problem statements and roadmap for Service Now.
- Should have managed a team of Service Now resources and is able to manage a…
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