Receptionist​/Clerk

Receptionist/Clerk

The closing date is 20 January 2026

The Receptionist will be the first point of contact for visitors to the department. They will work as part of a busy team providing professional reception duties and comprehensive clerical support to the service, maintaining confidentiality at all times.

The post holder will perform front of house duties and be expected to liaise in a professional manner with patients, colleagues, members of the public and other agencies involved in patient care as well as undertaking a wide spectrum of duties within the confines of the role.

The post holder will be expected to use their own initiative when undertaking duties, however the Administrator is available if required for support and guidance.

They will help to achieve the highest standards for patient care, which reflects the quality and standards and mission of the University Health Board, following appropriate systems, procedures, policies and processes.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we’ll consider it an advantage when short‑listing and selecting candidates. This isn't ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.

To plan their own day‑to‑day tasks and duties.

To communicate effectively with patients on a face‑to‑face basis, or via the telephone, using tact and diplomacy to relay routine information and overcome any barriers to communication such as hard of hearing or learning difficulties.

To book Consultant‑led clinics, and obtain patient notes in preparation for the clinics.

To maintain effective communication with all members of the multidisciplinary team.

To undertake office tasks such as photocopying, scanning, faxing when requested.

To use Welsh PAS (Myrddin) for the management of Consultant‑led clinics, by recording attendances, DNA’s etc., and amend demographic information to ensure accuracy for future use by the wider organisation, in accordance with the Data Protection Act.

To conduct all medical filing immediately and routinely to ensure the availability of up‑to‑date information for future admissions/outpatient consultations within the wider organisation.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline ther you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy – Our Health, Our Future – focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team‑oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

• Interpersonal skills, communication skills, ability to prioritise
• Knowledge of databases – MS Office, spreadsheets, NHS databases
• Welsh Language Speaking/Listening Skills at Level 3 or above

• Experience of working in a busy environment
• Experience of filing and filing system
• Experience of working in the NHS

• Experience of IT systems
• Good standard of education
• Experience of NHS systems – WPAS etc.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board