Registered Care Manager

This is an exciting opportunity for a highly skilled, experienced and motivated individual with a strong care background and a passion for high quality care to join our team based in Bridgend. As our Registered Manager, you will be responsible for the growth and development of our care service ensuring the delivery of outstanding quality care. This will include being responsible for the efficient running of the business, quality control, managing the needs of the clients and day-to-day management of our Care Professionals.

In this varied and challenging role, you will be involved in:

• Working closely with the Managing Director to coordinate growth and development of a high quality private domiciliary care service for older people in the local area
• Networking in the local community to raise awareness of the service
• Promoting the highest standards of care and service
• Recruiting and training Care Professionals
• Converting new client enquiries
• Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements
• Managing a team, making sure that exceptional service is delivered to our clients and workloads are managed accordingly
• Ensuring successful operation of quality control systems and performing quality assurance visits for clients
• Continually reviewing and improving our processes to ensure the most effective and efficient service is always being delivered
• Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements
• Promoting a positive culture in line with the Home Instead ethos and values.