Outlet Customer Service Associate

Position: Full Time - Outlet Customer Service Associate - Day

Full Time
- Outlet Customer Service Associate – Day

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- Outlet Customer Service Associate – Day role at Lowe's Companies, Inc.

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Join to apply for the Full Time
- Outlet Customer Service Associate – Day role at Lowe's Companies, Inc.

Providing SMART customer service at all times through the daily execution of Lowe’s Outlets, seeking out customers to understand their needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise.

Responsibilities

• Listen to and respond knowledgeably and promptly to customer and employee questions.
• Guide customers to store areas and walk them through projects when necessary.
• Demonstrate sincere appreciation to customers.
• Communicate information regarding stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s Outlet programs.
• Provide prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance.
• Write customer contracts and invoices for equipment rental.
• Cross‑functionally train in other areas of the Outlet.
• Generate leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs.
• Use store systems to prioritize loads, print pricing labels, look up items or item numbers for price and inventory information.
• Down‑stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Prepare merchandise in department of responsibility based on customer requirements/specifications.
• Clean and safe stores: monitor merchandise entering and leaving the store entrances and exits and assist customers or associates who trigger the alarm.
• Detect common signs of shoplifting, theft, and other security risks, and promptly communicate them to management and/or Asset Protection.
• Ensure compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain the cleanliness and organization of store and working areas.
• Maintain a safe and secure work environment, conduct daily safety reviews, note hazards, keep aisles clear, and secure doors and gates.
• Operate store equipment such as Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compactor baler, etc.
• Perform additional duties as assigned.
• Assist PRO customers by walking them to the correct aisle and bay, loading product into the aisle and into vehicles for a fast “in and out” shopping experience.
• Understand PRO Loyalty, PRO Credit, MSH, Volume Savings, and PRO Delivery programs; enroll customers using SMART phone and sales terminal.
• Use point-of-sales terminals to process walk‑up, phone, email, and online orders; call vendors to verify product availability and cost.
• Help customers have a positive shopping experience by neatly displaying up‑to‑date and accurate pricing and signage.
• Use cash register to process sales transactions according to company guidelines.
• Deliver excellent customer service during the checkout process, ensure customer satisfaction, and encourage return.
• Complete freight and merchandising fulfillments; physically move stock delivered, schedule shipments, verify quality and accuracy of orders.
• Process returns to the Distribution Centers and appropriately dispose/return items.
• Coordinate and support deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries.
• Inspect merchandise prior to loading and delivery, prepare merchandise and load for delivery, support planned delivery routes, verify invoices against items loaded, and assist with product connections or returns.
• Inspect and clean interior and exterior areas (bathrooms,…