Center Representative

Position Summary

Be the first hello and last goodbye of the YMCA experience! Our Welcome Center Representatives create a warm, welcoming environment where members and guests feel seen, supported, and connected.

This is more than a front desk position. You’ll build relationships, help members get the most out of their Y experience, connect people to programs and services, and play an important role in creating a sense of belonging in our community.

What You’ll Do

• Take a S.E.C. to Smile, Engage, and Connect with everyone who enters the Y.
• Learn members’ names, build relationships, and practice C.A.R.E. in every interaction.
• Welcome members and guests, answer questions, provide tours, and connect people to YMCA programs and services.
• Assist with memberships, registrations, account changes, payments, and member requests with accuracy and integrity.
• Learn and confidently use our CRM and other YMCA technology to manage member accounts, document interactions, capture leads, and support follow-up.
• Help members use the YMCA app, kiosks, and other self-service tools.
• Answer phones and connect with current and prospective members to provide information and support.
• Maintain a clean, organized, and welcoming lobby and Welcome Center.
• Follow YMCA safety procedures and support the branch Emergency Action Plan.
• Share opportunities for members to become more involved through programs, volunteering, and the Annual Campaign.

What We’re Looking For

• Friendly, positive, and comfortable starting conversations with people of all ages.
• Dependable, organized, and committed to providing an exceptional member experience.
• Comfortable with technology and able to quickly learn and become proficient in our CRM and YMCA systems.
• Able to multitask while remaining welcoming, patient, and attentive.
• Excited to build relationships and help create a sense of belonging.
• Availability during our current priority shifts:
• Weekdays: 9:00 AM-4:00 PM

Why the Y?

At the Y, every interaction is an opportunity to make a difference. Whether you’re welcoming a new family, helping someone find the right program, solving a problem, or simply remembering a member’s name, you help make the Y a place where people feel like they belong.

If you love people, enjoy being part of a team, and want a job where your interactions matter, we’d love to welcome you to our team.

635 Plymouth Street, East Bridgewater , Massachusetts 02333 , United States

Education/Experience/Physical Requirements

• Must complete required trainings in a timely manner determined by the manager.
• Must be proficient with computers, including personal computer applications such as database and word processing
• Enjoy, be skilled at and understand the importance of building relationships with people: members, staff, volunteers, donors, community leaders.
• Multi-task oriented, flexible, takes initiative.
• Effective communication (both verbal and nonverbal) and organizational skills.
• Minimum 18 years of age.
• High School diploma or equivalent.
• Past customer service experience preferred
• CPR/AED certified within 90 days of employment. Must keep certification current.
• Ability to lift and carry at least 30 pounds.
• May be required to stand for extended periods of time while demonstrating physical stamina and agility.

$15.00 - $16.50 / hour

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.