Senior Project Manager

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Department: Delivery Services
Reports To: Head of Projects
Work Location: Chorley - Hybrid
Hours of Work: 37.5
Position Type: Full‑Time
Rate Type: Salary
Grade: 5

We are an innovative and market‑leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real‑time, smart energy clients. With this role you will be working on our CRM & Billing solution which features a customer‑driven proactive roadmap that introduces innovation for the billing of new digital energy services across the utilities market.

We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role, however during your initial training period the need to be in office with other team members will be essential. Our UK office is based in Chorley, which is where you will be based.

• Everyone is equally valued and understands their contribution,
• We all feel we're driving forward the best versions of ourselves,
• We feel equipped to do our jobs and understand why it's important,
• We feel empowered to do our best,
• We utilise best practices with our tools and our processes,
• We put the customer at the heart of what we do,
• We understand the value of continuous improvement and are always questioning 'could we do better?'

• Delivering projects within the ESG projects portfolio within the agreed Time/Cost/Quality/Scope targets with a focus on ensuring the right level of governance needed to ensure a smooth and successful delivery.
• Ensure projects are delivered efficiently and effectively, with a focus on timely project closure alongside a safe and smooth handover to BAU.
• Managing a diverse team across the organisation and managing a variety of internal stakeholders across the company aligning decisions and updates throughout delivery.
• Delivering detailed business cases, benefits review and return on investment plans for initiated projects and throughout the lifecycle to feed into key decision‑making forums.
• Comfortable with the ambiguity associated with innovative change, confident facilitating complex and technical workshops and discussions throughout, from project definition to unforeseen issue resolution.
• Able to define and deliver first‑of‑type projects/ work streams, including creating the supporting governance and associated artefacts.
• Manage the end‑to‑end delivery of projects within your remit including the coordination of all processes and teams involved in onboarding, integrating, and migrating Clients onto ESG products and services, utilising a SaaS‑based delivery model, alongside tailored interactions where appropriate.
• Engage with the wider Delivery Services teams to plan the appropriate delivery approach, utilising and adhering to our quality management and delivery frameworks, whilst ensuring resources are in place to underpin the delivery.
• Engage with the wider business to support the estimating of pre‑sales opportunities, with a focus on correctly scoping, planning and estimating from the beginning of the lifecycle.
• Work closely with the Account Managers and Service Delivery Managers to ensure appropriate Client stakeholder management and communication ranging from the Client's Project Management team to Executive level.
• Manage Project and Programme level RAIDs, escalating to Executive / Board level for areas that require close attention and action.
• Accurately estimate and forecast the resources required to deliver the projects within your control, including continuously monitoring actuals versus agreed budgets and refining forecasts accordingly.
• Act as an escalation point for delivery issues that cannot be resolved within the project team.
• Ensure…