Desktop Support Specialist

Desktop Support Specialist -

Jobster Bridgwater, England, United Kingdom

Role:
Desktop Support Engineer (SC Clearance required)

Job Type: Permanent

Location:

Bridgwater, UK (Onsite)

Hours:

40 hours per week – full time

Are you looking to take on a role in IT Service Desk and Request Management? We have an exciting opportunity for you – Desktop Support Engineer.

TCS is a purpose‑led transformation company built on belief. We do not just help businesses to transform through technology; we support them in making a meaningful difference to the people and communities they serve. Our clients include some of the biggest brands in the UK and worldwide.

• Build strong relationships with a diverse range of stakeholders.
• Gain access to endless learning opportunities.
• Work closely with the range of teams within the business to bring products to life.

• Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPNs, printers, and mobile phones.
• Managing incident queues and handling calls with customers, including VIP user management.
• Vendor management and responding in a timely fashion to reactive or proactive incidents.
• Recording and documenting incident tickets; monitoring phones, e‑mail, and Microsoft Teams chat for incoming incidents.
• Managing Win‑10 devices (MMD – Microsoft Managed Devices) and performing technical troubleshooting and issue resolution within the WIN‑10 operating system.
• Antivirus management (Defender/McAfee) and device movement between desks or offices as required.
• Unpacking and repackaging laptop/desktop delivery and applying shipping labels for device handover or collection.
• Assisting with the creation of technical project documentation, reporting, and manuals.
• Building and deploying workstations (laptops/desktops) with the standard approved image and providing tech‑bar support for user queries.
• Hardware asset and CDM management, IT desk moves, patching, training/meeting room setup, loan laptop management, and retirement of IT kit.
• Primary support for printers, including consumable replacement.
• Active Directory group management, account unlocks, and password resets.

• Experience troubleshooting Windows 10 operating systems.
• Knowledge of installing and configuring Starlink satellite network devices.
• Experience configuring iPhone/iPad.
• Creating or deleting IDs for joiners, leavers, and movers on the Azure portal.
• Knowledge of creating new Microsoft Teams in the Teams admin portal.
• L1 support knowledge of Application & SharePoint; L1 support troubleshooting office apps.
• Effective communication skills and customer service experience.
• Strong written and verbal communication and interpersonal skills.
• Self‑motivated with willingness to learn and multitask.
• Time‑management skills and ability to work independently to resolution.
• Excellent problem‑solving and root‑cause analysis skills.
• Proficiency in defining corrective actions for tickets raised by users.
• Understanding of virtualization and environment administration, Intune, and support for conference‑room devices.
• Knowledge of managing cloud printing and asset inventory.

• ITIL Foundation certification.
• Proficiency with ITSM tools, M365 applications, Active Directory, Entra , and user administration.

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, and sexual orientation. We are a disability inclusive employer and encourage disabled people to apply…